ありがとうございます。さらに努力します。

Thank you. I will do my best.

Thank you We will try to provide better service.

We do not have a reservation with breakfast. We offer a non-booking free simple breakfast for all guests. But you insisted that breakfast was included in your reservation, you did not even believe our evidence (booking confirmation). You tried to contact the Hong Kong Customer Center (you are Chinese) It was a failure.(Because it was probably Saturday) And you asked for a refund of the breakfast costs or a breakfast for the price. If we refuse your request, you have told us that you will go to another hotel. And we refused your request as a principle and then you asked us to introduce another hotel. We have booked another hotel for you. But you said that you would just stay at our hotel with a whim, We have refused your check-in because we have already booked at another hotel. Honestly, we are tired too much because of the unnecessary 2 hour debate. Perhaps you have seen a lot of comments about breakfast in our hotel reviews, so you would have thought that your reservation included breakfast for sure. However, all our reservations are certainly not breakfast. The breakfast served so far is a free breakfast which is not included in the cost. Before complaining, you will need a clear understanding of your booking.

We are really sorry if communication is inconvenient during stay in our hotel We have an very skilled English-speaking staff at Main Time (AM08;00 - PM18;00) At other times, there are staff who can speak simple English. It would be impossible to find a hotel that all staff speaks English perfectly at this price level in Gyeongju, Furthermore as guest say, providing even a clean and comfortable. However, we will try not to inconvenience communication also in other times zones. Thank you.