We were very disappointed in our stay at this location. We spent nearly 10 minutes just trying to get through the main gate upon arrival in order to access our rental. The security guard had a lot of trouble figuring out who we were and where we were staying. Be SURE to read all the fine print, as we did not realize heating the pool and hot tub was going to cost an extra a day (NOT included in your rental fee). On trash day I made a phone call to the receptionist and inquired as to exactly what was required of me in order to not be charged extra for trash service. She was extremely rude during conversation and hung up on me before I had finished asking her questions. This required us to call the receptionist back so I could finish asking the questions I had and she remained rude while talking to her. There were multiple documents in the house explaining what was expected of quests, however the documents contradicted each other. For example there were multiple dates for trash pick-up and multiple descriptions of what the quest was supposed to accomplish. Upon departure we realized we had left a valuable item in the house. We emailed the receptionist within 30 minutes of our departure and got no response. We then called the receptionist in less than an hour of leaving the rental and it was explained that we could send a prepaid envelope and the item would be mailed to us at home. When we called back on the next business day they denied the item was in the house or ever found. I asked for contact information to the individual who was waiting for us to leave the rental and was denied contact information. I also request information on how to contact the ‘professional’ cleaning company that cleaned the house and was denied this information. Needless to say we never received any information in regards to the missing item and it was never returned. All in all I would not suggest anyone to stay at this property as the information is misleading, the employees are not forthcoming with information and were very rude upon interaction. Spend your money elsewhere and READ THE FINE PRINT.