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Reviews of Dream Central Hotel

3 out of 5
Dream Central Hotel
53 Thuoc Bac Street, Hoan Kiem Ward, Hanoi

Reviews

9.8

Exceptional

Rating 10 - Excellent. 191 out of 219 reviews" "
Rating 8 - Good. 20 out of 219 reviews" "
Rating 6 - Okay. 5 out of 219 reviews" "
Rating 4 - Poor. 2 out of 219 reviews" "
Rating 2 - Terrible. 1 out of 219 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location. Room was quite loud and light through door windows.
Stayed 1 night in Apr 2023
Response from Thuan Le on 6 May 2023
Thank you for your review!

8/10 Good

Lydia

Liked: Cleanliness, staff & service, room comfort
Great location. Nice, helpful staff.
Nerdd a little care
Stayed 2 nights in Apr 2023
Response from Thuan Le on 6 May 2023
Thank you for your review!

10/10 Excellent

lingyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Thuan Le on 21 Mar 2023
Thank you so much for your awesome review!

6/10 Okay

Scott

Liked: Cleanliness
Disliked: Room comfort
Nice property, but no frills
I think this is a good example, of you get what you pay for. For the price, this is a good value, but based on the reviews being so high, we were surprised. We had a nice room, with a balcony. the room was clean, but very small. Most of the staff was very young, and very sweet, but didn't speak english. It was walkable to the touristy area, but there really weren't any restaurants very close by that we felt comfortable eating at. If you are looking for a no frills budget property, it is great for that, but when we returned to Hanoi and paid just a little more the increase in location and value was well worth it.
Stayed 2 nights in Nov 2022

4/10 Poor

THOR CONNOR

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good for price but will need message after
Hotel was ok and all but the bed hurt my back still to this day
Stayed 2 nights in Jan 2023

4/10 Poor

Claudia, Victoria

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Cheap, but not a good decision for us. Check in was cursory, we asked to pay for breakfast and arranged a time and the kitchen was not open when we arrived, so had to scramble in the district to get breakfast before our tour.. we paid in advance via Expedia and had to argue at check out not to be double billed. Beds were hard. Room wasn’t very clean. Yeah, we had two more bookings here for our trip that we’ve canceled and upgraded to another hotel close by.

8/10 Good

Charles, Winter Haven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old and has old world charm.
Stayed 6 nights in Oct 2022

10/10 Excellent

Joseph K.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location..great staff super professional.. I requested the refrigerator to be on since I was traveling with my insulin..arrived to perfect temperature.. flawless airport pickup and delivery. I’ll be back!
Stayed 2 nights in Sep 2022

10/10 Excellent

Robert Edward, Palm Desert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff.
Stayed 7 nights in Sep 2022

8/10 Good

Cam, Kensington

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
GREAT location in the center of Hanoi’s old quarter. Very friendly staff.
Stayed 3 nights in Jun 2022

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Linda on 6 Jan 2020
Dear our valued guest, Thank you very much for choosing our hotel and I am very glad to learn that you have a great stay in New Vision Palace Hotel. We wish you can share to us in more detail comment that we can improve our service to better serve the future guest. From your feedback, We do invest a lot of time in efforts to well train our team to maintain high quality and personalized service. We all wish to welcome you again in the near future and for sure that will be another great stay. Best regards

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Linda on 27 Dec 2019
Dear Sir/ Madam, Thank you so much for taking your valuable time to share your experience with us. We highly appreciate your comment as it is very helpful to us to improve our services better. If the chance was given, we hope to serve you here again! Best Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'hotel est très bien situé dans le Vieux Quartier, ce qui permet de visiter la ville à pied. Le personnel est accueillant et disponible, ils nous ont aidé à reserver une croisière dans la Baie d'Along qui s'est très bien passée.
Stayed 2 nights in Nov 2019
Response from Linda Nguyen on 23 Nov 2019
Dear Valued Guest, It is wonderful to hear that you had a fantastic experience here at New Vision Palace Hotel. As a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. We hope your next visit will be as pleasant and as memorable as the previous one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property and would happily return again. The receptionist Annie was delightful from the time I arrived when she sat me down with free drink and fruit to explain Hanoi and give recommendations to her assistance with various things throughout my stay. I was so happy with all the other staff too who work very hard and long hours to give such fantastic service and always with a smile. I felt appreciated as a guest and this was shown when I returned from a tour to find my room had been upgraded for free. The room itself was perfect, although be aware the basic (superior?) room has no windows to the outside world this didn't bother me and the location is perfect. Free breakfast included which was delicious and made to order. 100/100 thank you all for a lovely stay
Stayed 3 nights in Sep 2019
Response from Daniel Nguyen on 5 Oct 2019
Dear happy guests, Thank you so much for your recent stay and your lovely feedback for our hotel. We really appreciate your compliments on our room, our breakfast and espcially your mention to our staff - Ms Annie. We hope to have another chance to welcome you back. We wish you would have a wonderful travel. Best regards,

10/10 Excellent

AnnaMoore, Dacula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! The staff is amazing! The place is in a good location! The staff will sit with you and give you personal attention to help you make you plans and your stay memorable! One day we got back really late and we were too tired to leave the hotel to get food so it was Anne to the rescue !!! She ordered us some food and also made us a fruit plate! Thank you for a memorable stay!!!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and had everything we needed the staff are so helpful with where to go and places to get things I would recommend this hotel to anyone visiting Hanoi . The restaurant attached to the hotel is fantastic with great staff and some of the best food in Vietnam
Stayed 1 night in Jul 2019
Response from Daniel Nguyen on 20 Aug 2019
Dear valued customers, Thank you for taking the time to write to us on Expedia survey during your recent stay at the New Vision Palace Hotel Hanoi. It was our pleasure having you with us, and we look forward to welcoming you back to Hanoi again in the near future. With kind regards,

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff , the hotel is small enough to provide guests with personal service. Great breakfast. Bed comfortable, decent bathroom. Quiet location in a side street with not too much traffic. Staff super helpful with planning first visit to Vietnam before arrival - they do offer good prices on daytrips and excursions
Stayed 1 night in Jun 2019
Response from Daniel Nguyen on 7 Jul 2019
Dear happy guests, That is great to receive such great feedback from customers like this. We are happy to know that you had wonderful time at our hotel. We will try our best to maintain the highest level of service. Best regards,

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
A very nice hotel, well situated in the Old Quarter. The staff are friendly, helpful and attentive. Assisted me with trips and onward travel. My single room was spacious with a comfortable double bed, clean, quiet, hot shower and good WiFi. The breakfast was very good and starts early. I returned for a further stay after a trip to Halong Bay and will definitely recommend this hotel.
Stayed 1 night in Jun 2019
Response from Daniel Nguyen on 19 Jun 2019
Dear Mr Nick Tulip, Thank you so much for your recent stays and your excellent feedback on Hotels.com. We are very happy to hear that you thoroughly enjoyed the time at New Vision Palace. Thank you for recommending our hotel as "very nice hotel". Your sharing is highly appreciate not only by our hotel but also by other travellers who are looking for info to travel to Hanoi. Once again, thank you for your valuable time. We look forward to welcoming you to our hotel. Warm regards,

10/10 Excellent

SW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities & friendly staff. Good location for tourists.
Stayed 1 night in May 2019
Response from Daniel Nguyen on 26 May 2019
Dear valued customers, Thank you so much for sharing your recent stay at New Vision Palace hotel. We highly appreciate your kind words for our hotel. WE look forward to seeing you in the next time. Best regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019
Response from Daniel Nguyen on 29 Jan 2019
Dear happy guest, Thank you so much for your recent stay and sharing your experience with others on Expedia. We are pleased to know that you enjoyed the time in our hotel. We hope to see you again soon. Best regards,

10/10 Excellent

Le Nguyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well done
I have never met such gracious service. The staff will walk you all the way to a good restaurant so you don't get lost. If you need something they will take care of it !
Stayed 1 night in Dec 2018
Response from Daniel Nguyen on 9 Jan 2019
Dear Le, It was wonderful to welcome you staying in our hotel. We are very happy to see your nice review and it surely is a big motivation to provide our good services. Thank you so much and see you in the nearest future.. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The location is exactly where you want to be ! Walking distance to everything, including the Old Quarter and Hoan Kiem lake, as well as tons of cafes and food options around. The staff is so friendly and will do everything they can to make sure that you have a pleasant stay !
Stayed 1 night in Dec 2018
Response from Daniel Nguyen on 9 Jan 2019
Dear our valued customers, Thank you so much for taking time to review us. We are grateful to see your feedback and happy to know that you have a good experience about our services. We look forward to serving you again soon. All the best,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the old quarter. Very helpful staff! Delicious breakfast with many made-to-order choices. Street noise at night will be a problem for light sleepers. All in all, a fine place to stay.
Stayed 4 nights in Dec 2018
Response from Daniel Nguyen on 7 Jan 2019
Dear happy guest, Thank you for staying with us at New VIsion Palace hotel It is our greatest pleasure to being of your service in Hanoi. The whole team will keep up the great work to maintain our quality service and have better welcome you back soon in Hanoi. Please do not hesitate to contact me or my sale team for your next visit. All the best!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is the best . Excellent staff, good food, welcome drink, great location, clean room and facilities
Stayed 1 night in Dec 2018
Response from Daniel Nguyen on 3 Jan 2019
Dear happy customers, Thank you for your recent stay at our hotel. We are happy to hear that you enjoyed your time here. We hope to see you again soon. Happy New Year! Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are lovely but it’s the staff that makes this hotel top notch. The location in the Old Quarter is close to everything. Can hardly wait to return
Stayed 1 night in Dec 2018
Response from Daniel Nguyen on 3 Jan 2019
Dear valued customers, We would like to say thank you for choosing our hotel and service. We look forward to seeing you again. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel service - fantastic room with 5 stars service. Clean, comfortable, and have everything exactly like we are staying in a 5 star hotel. Internet connection could be better
Stayed 1 night in Dec 2018
Response from Daniel Nguyen on 3 Jan 2019
Dear happy guests, Firstly, thank you for your time sharing your comment on Orbitz community. It has been our great pleasure and honor to welcome you to New Vision Palace hotel. Secondly, I am thrilled with your complments on our room and services. This is the biggest achivement for our hotel. We hope to see you again. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, everybody was friendly and they made me feel at home, offering help and advice.
Stayed 21 nights in Nov 2018
Response from Daniel Nguyen on 17 Dec 2018
Dear valued customers, We would like to say thank you for your recent stay at New Vision Palace. We highly appreciate your comment for our hotel. It was great with us to know you enjoyed the time in Hanoi. We look forward to welcoming you back in our hotel. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good city central hotel . Clean, comfortable rooms, friendly attentive staff and a bit soulless in the public areas. Easy access to the old town and other attractions (if you can cross the road!)
Stayed 1 night in Nov 2018
Response from Daniel Nguyen on 6 Dec 2018
Dear valued guests, Thank you for taking the time to write a review. I'm delighted to read you had a lovely stay with us. I hope we have the opportunity to welcome you back to us in the not too distant future. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel - The service and staff were fantastic, very polite and very helpful. Top marks there ! The room was enormous! it had everything I needed and was clean and comfortable, so no complaints really
Stayed 1 night in Nov 2018
Response from Daniel Nguyen on 6 Dec 2018
Dear valued guests, Dear Dau, Thank you so much for your review of New Vision Palace Hotel. I am thrilled to read your thoughts of the hotel based on your recent experience. It was such a pleasure to have you staying with us and I look forward to welcoming you back in the near future. Thank you for choosing to stay with us. Best regards,

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2018
Response from Daniel Nguyen on 24 Nov 2018
Dear valued customers, Thank you so much for your review. We hope you had a good time in our hotel and look forward to welcoming you back again in the nearest future. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was so friendly & helpful especially Tony- Bell attendant . He helped us buy water puppets ticket and showed us the way to NightMarket. Thanks every body for making our stay perfect
Stayed 1 night in Oct 2018
Response from Daniel Nguyen on 1 Nov 2018
Dear happy guests, I am thrilled to receive your glowing feedback due to your recent stay with us at New Vision Palace hotel. Thank you for choosing and taking your precious time to share your perfect experience to us. And I am sure that my team has enjoyed cartering you as much as you enjoyed our service. The whole team will keep up the great work to maintain our quality service in order to have better welcome you back next time very soon. best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at New Vision Palace Hotel 3 nights for summer holiday and everything is awesome. The room was clean, perfect location : 7 minutes walking to the lake. Super breakfast with plenty of choices, Western breakfast and VietNamese cuisine.
Stayed 1 night in Oct 2018
Response from Daniel Nguyen on 1 Nov 2018
Dear happy guests, Thank you for choosing our hotel and your loyalty. We are very glad to hear that you enjoyed our lovely hotel with great food, superb location and attentive staff. I will definitely forward your compliment to all members of my team in order to make their days and keeping up the great work. Please do not hesitate to contact me or my sale team for your next visit. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is centrally located
The staff are extremely friendly and helpful .breakfast is excellent and the rooms are nice, The Suite with a small but nice balcony. The rooms are small but good enough for a few days of stay when you mostly plan to be away from home but overall exactly as described and seen on the photos
Stayed 1 night in Oct 2018
Response from Daniel Nguyen on 31 Oct 2018
Dear valued guests, Thank you for your feedback from your recent stay at New Vision Palace hotel. I am very happy that you enjoyed stay with us and our team can make your great experience. We are looking forward to welcoming you back soon. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were welcomed warmly and given fresh bottled water for while our room was quickly checked over. Rooms were very clean and professionally presented, low noise area yet close to excellent street food and markets. Only about 10 minute walk to Hoan Kiem lake and surrounding shopping
Stayed 1 night in Oct 2018
Response from Daniel Nguyen on 31 Oct 2018
Dear valued customers, Dear HungAn-NGUYEN, Thank you for taking time to give us your comment! I am very glad to know that you had an enjoyable time with our team. I look forward to welcoming you back to New Vision Palace in the near future. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in the Old quarter in Hanoi and next to wonderful restaurants and bars. They have wonderful staff who are always there to help you when you need it, also very kind and friendly. They helped us to solve a personal problem that we had with a excursion.
Stayed 1 night in Oct 2018
Response from Daniel Nguyen on 31 Oct 2018
Dear lozzafoel, Thank you so much for your wonderful review. Your comments really encourage me and my team. At New Vision Palace we try to help our guests dedicatedly. I am very proud that my team has your stay fabulous by our excellent and personalized service. I will definitely share your comment with our team to recognize their great efforts. I look forward to welcoming you and your family back in the near future. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at this hotel for 3 nights, I wished we could have stayed longer because the staff were so lovely and kind, Hana was very helpful in advising us where to go in the Old Quarter by giving us a map with lots of detail. They spoke great English too !
Stayed 1 night in Oct 2018
Response from Daniel Nguyen on 31 Oct 2018
Dear happy guests, Thank you for choosing New Vision Palace. It is always a delight to know that our hotel has made an enjoyable and memorable part of your experience in Hanoi. We are very much looking forward to welcoming you back in the near future. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Staff is awesome, Brian was helpful with all our questions. We traveled around Hanoi and they allowed to let us leave our luggage in hotel. All staff in hotel was very kind and helpful. We recommend this hotel
Stayed 1 night in Oct 2018
Response from Daniel Nguyen on 31 Oct 2018
Dear happy guests, Thank you for sharing your feedback from your recent stay with New Vision Palace.. Bringing comfortable stay and memorable experience to our guest is our major measurement for all services. It is always a delight to read such a great recommendation from you. We look forward for your return in the near future. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stays
Welcoming, helpful staff. They sopke brilliant English- took me to the local pharmacy and translated when I was sick. AC works great, blackout curtains keep the room dark, beds are very comfortable, SLEPT VERY WELL
Stayed 1 night in Oct 2018
Response from Daniel Nguyen on 31 Oct 2018
Dear happy guest, Thank you very much for your comment. I am glad you enjoyed the unique feel that New Vision Palace provides – away from the hustle and bustle of Hanoi Thanks again for choosing New Vision Palace hotel. I look forward to welcoming you back in the near future. Kind regards,

10/10 Excellent

Yuval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
My stay at new vision palace hotel was really good I got excellent service and the crew was really nice
Stayed 1 night in Sep 2018
Response from Daniel Nguyen on 26 Sept 2018
Dear Yuval , Thank you so much for sharing your comment about our hotel with us and other travelers. We really appreciate your kind words. We will try our best to maintain the best services all the times. We look forward to welcoming you back. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Daniel Nguyen on 5 Sept 2018
Dear valued guests, Thank you so much for reviewing our hotel. We hope to have more chances to be your service for your next stay in Hanoi. Best regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for a stay : Welcoming , helpful staff . They speak excellent English . AC works great , black out curtains keep the room dark , bed are very comfortable . Slept Very Well
Stayed 1 night in Jul 2018
Response from Daniel Nguyen on 22 Sept 2018
Dear valued guests, Thank you very much for taking your time to share your experience when staying at our hotel. We are happy to know that you enjoyed the time here. We hope to welcome you back soon. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Everything is good such as : Room , Wifi , AC , Breakfast ... etc . Especially Linda and all staffs were so kind and friendly . They gave lots of information and help . I am so satisfied . It was one of the best hotel , I’ve stayed with those prices
Stayed 1 night in Jul 2018
Response from Daniel Nguyen on 16 Aug 2018
Dear valued customers, We would like to thank you for choosing our hotel and services for your time in Hanoi. We really appreciate your great feedback for us. We look forward to welcoming you back. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service : Had a great stay at hotel , first I just booked one night , but I was very satisfied with hotel service so I stayed many nights . Nice welcome drinks and fruits . Very new and modern interior . Clean and fresh hotel . Breakfast was good , could choose from a meny with delicious options . Also great staff , Kylie welcomed me in a very nice way
Stayed 1 night in Jul 2018
Response from Daniel Nguyen on 4 Sept 2018
Dear valued guests, Thank you so much for your recent stay and your comment for our hotel. We hope to see you come back in the nearest future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitable hotel in Old Quarter : Good service , really nice people working there and they are so polite , good breakfast , good English
Stayed 1 night in Jul 2018
Response from Daniel Nguyen on 4 Sept 2018
Dear valued customers, We really appriciate your kind comment for our hotel on Expedia. We look forward to seeing you in the future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the center of old quarter
Nice hotel in the center of hanoi old quarter . Nice staff , room was very quiet and clean . The beds are comfortable . Great stay overall
Stayed 1 night in Jul 2018
Response from Daniel Nguyen on 3 Aug 2018
Dear valued customer, Thank you so much for sharing about your stay at New Vision Palace hotel. We hope to welcome you back in the nearest future, Best regards,

10/10 Excellent

Nguyen Huong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating and comfortable stay
The staff are very honest and speak English well . They helped me alot with any questions and kept the place in great condition .Good location and loved the huge selection for breakfast . Definitely come back for the next time
Stayed 1 night in Jul 2018
Response from Daniel Nguyen on 3 Aug 2018
Dear Nguyen Huong, Thank you so much for taking your time to recommend our hotel. We highly appreciate your compliments. We look forward to welcoming you back. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best places that I have ever stayed in . Best breakfast . Perfect location . The friendliest staff ever . Highly recommended
Stayed 1 night in Jul 2018
Response from Daniel Nguyen on 3 Aug 2018
Dear valued customer, We thank you very much for reviewing our hotel on Expedia. We hope to have a chance to be your choice for your next stay in Hanoi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have never experienced such lovely staff , very polite & friendly . The location is superb and the room that I had was perfect . Definitely a great place to stay . Highly recommended
Stayed 1 night in Jul 2018
Response from Daniel Nguyen on 3 Aug 2018
Dear happy customer, We really appreciate your compliments on Expedia. If your travel plan brings you back to Hanoi, we would love to be your choice once again Warmest regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and friendly service
This hotel is pretty amazing , the service is impeccable . It is very near the night market and other tourist attations . I also like theire fried rice . Kylie and her team are also very firendly and helpful . My stays were very pleasant
Stayed 1 night in Jul 2018
Response from Daniel Nguyen on 4 Sept 2018
Dear valued customers, Thank you for your review. We are happy to know that you had great time at our hotel. We hope to welcome you back soon. Warm regards,