「The didn't reserved the room to me even I'd fully paid & confirmed by Hotels.com. The receptist is very impolite and just asked me to go to anther hotel which need 15 min driving time.」
「Rookery Hall is nothing short of stunning!. What a place. Beautiful grounds, the building is amazing to look at inside and out, the staff can't do enough for you and the Spa to relax. Me and the Mrs were very sad when our stay came to an end. It's a no brainer if you want a peaceful, romantic stay with your loved one. Absolutely brilliant *****」
「Have to say the staff were good and very helpful and I have no problem with anyone working at the hotel. The atmosphere within the bar area was quite poor and the tv remote was broken so couldn’t watch sports.
The main issue I had with the hotel was the music piped in through the obviously knackered speakers which as so distorted it was painful to listen too. We actually had to ask the breakfast staff to turn it down and they agreed it was terrible. Until this is resolved I can’t see myself...
「Lovely room however the controls for the velux roof light was missing so we were unable to open to let some air in, nice evening meal, continental breakfast was limited, could have done with some fruit or yogurt.」
「Our room was beautiful. Very spacious and clean. All staff very pleasant apart from one waitress in the restaurant who looked very unhappy and clearly didn’t want to be there. We were celebrating my daughter’s birthday so there was quite a few of us to be served. Service with a smile there was not! Breakfast was not brilliant. My husband and I had the full English which was served to us looking and tasting as though it had been on a hot plate for quite some time. Would not recommend. There was...