利特爾頓高原牧場酒店住宿推介低至 HK$546

「Good」

「We booked there and breakfast was included. Then the staff said that breakfast was not included when booking through a third party. Also, the curtains in the room could not be closed, so we could not sleep at noon because it was too bright. In addition, the water in the bathtub did not flow. The next day when we checked out, we asked the counter staff if the two bottles of water were free. He said it was not free and one bottle cost $3. Then I was going to take it back to the room, but he said...

「Evening front desk was very kind to me as I had just been threw an emergency!」

「Staff didn't welcome me when I came in and I was the only one customer present. I waited around 5 mins to let him finished his stuff, then just gave me the room card, I had to ask "which floor and where's the elevator?". The room door was VERY noisy, especially in the very early morning. Couldn't sleep well because of the noise. The room was clean and new, but breakfast just okay. I booked 4 hotels from Expedia, this is the only one couldn't issue the receipt for me. Asked me to request...

「Terrible customer service from the young man at the front desk when I checked in at 4:30 pm on a friday. The room he gave me had a mini-fridge that did not work. This was a one week stay and i needed a fridge for a few groceries. He switched me to a different room - it was 82 degrees inside it and the A/C was broken. Now one hour in and still not unpacked, he had no solution other than to pick one of the rooms "and we will have maintenance see what they can tomorrow". I mentioned the obvious...

「房間空間大而新穎，電視螢幕也很大，空調適中，還有獨立的工作空間，特別適合商務人士。美中不足的是早餐的座位很少，有點不夠。」

「Good」