Higuey Hotel with Pool

"Me encantó el lugar hermoso limpio y bien cuidado… muy moderno y tiene todo lo que necesitas… el servicio maravilloso especialmente del Valenzuela… Gerente en el Restaurante Hoyo 19… fue muy amable atento y servicial… creo que vuelvo ❤️"

"No variety in drinks and beers. Limited spaces in dinner. Inconsistency in rooms. "

"In a word, this resort was 'mid'. The pools were nice, the staff was ok, the food was ok. We've been to other resorts were the staff went out of their way to say hello, make sure you didn't need anything, like they were really happy to see you. This resort didn't have the same warmth. Most staff was friendly enough, but some did seem a bit bothered to help. The food was just ok at the buffet and at the diner style restaurant. The mexican place and steak house were very good. Entertainment was inconsistent. Most of it was not in the nicer large theater on property, but in the main lobby and it was dissapointing. We were traving with two kids between 9-11 and there wasn't much activities, and when there was, it was poorly communicated. All in all we had a decent time. The highlight was the money encounter excursion off property. We would not choose this resort again. "

"The facility is beautiful, but the food is very lackluster. Clean rooms, beautiful beach, and the staff was very good. The only thing is was the food was not good. They cut corners on quality, and they do not no what seasoning is."

"Pool and beach were amazing temperature. Drinks were great. The staff don’t speak English so it was hard to communicate with them. Received a bit of miscommunication due to the language barrier but other than that it was a nice trip. Rooms were clean, hotel was well maintained. Very lively environment we thoroughly enjoyed our time here"

"The pool was perfect. The staff was very friendly. I will definitely stay there again."

"The customer service was amazing, I booked the Elit Club and it was the best thing ever. On day two the guests next door put out a speaker that was very loud and started putting trash in the pool. I reported the issue to the front desk, and I was changed from room and the rest of my vacation was outstanding. The Buffet was the best to me they had better food than 3 of the restaurants I visited. The Elite Bar and the Elite Pool were outstanding. Everyone in the facility was so helpful and provided excellent customer service. They work so hard to make sure everything is clean and well presented. The local store on the facility was great also and had everything one would need or forgot to bring."

"Everything"

"Overall I did receive a clean and well maintained room. However, I did struggle with a lot of mosquitoes and needed to call staff multiple times to fumigate the room. Most staff were nice however some when asking for fumigation it did take a lot longer and had to wait for hours. Also when booking with guest services initially the staff mixed up our reservations and we were stranded on the second night without dinner reservations. The Indian restaurant manager at the time was very rude and did not want to understand our situation and how the guest service made the mistake. We ended up going back to guest services and the lady there that night was very helpful and made multiple attempts and was finally able to get us in one of the other spots. "