Houston Houston Methodist Sugar Land Hospital Hotels

"1st room had blood splats everywhere, second room had make up all over the walls bathroom had no hot water. It was miserable didnt stay my entire stay due to the conditions of the room"

"Excellent breakfast and property was very clean!"

"The staff was helpful."

"The check in process was quick and the staff were very friendly. The rooms were clean and comfortable. The area around the hotel was so beautiful. The hotel overlooks a small lake and there is a nice outside area and fire pit. "

"Very clean, great customer service, and food was delicious."

"They provided a typical continental breakfast goods, fruit, yogert and beverages. The hotel was clean and quiet. Parking was well lit with security cameras in multiple areas. Staff were very friendly, informative and the location is not far from Sugarland Town center. "

"Front desk clerk was very friendly and check in was smooth and fast process "

"Limited food options- only bagels and coffee offered, although a continental breakfast was advertised. I was told I would not be charge for the service dog and that the $50 hold would be reversed the next day. I waited 2 weeks to finally get a refund. When I called the front desk, I was told it should be refunded in a few days and they were waiting on my bank to release the funds. On my 3rd call, I was told I was charged a $50 cleaning fee for the dog hair. I was upset because no one emailed, called, or texted me to inform me that I would not receive my deposit back. I also pointed out that the hotel shouldn’t charge me for a service dog because he doesn’t count as a pet. The dog only ever slept on the floor, never the bed. However- I remember checking the room for dog fur and putting any that was shed into the trash. I thought that was a silly reason to bill someone. They claimed they had to shampoo the carpet, but I felt that was just an excuse to keep my money. Since my dog is a service dog, I bathe and brush him regularly. He is a long-haired white Husky, though, so fur is bound to shed. It was also too cold to swim in the pool, so an inside pool would have been a good option. -Also, only one of the two elevators was working, so that made it very difficult for going to second floor with the dog and the luggage. -The room was clean and comfortable though, and I love the area the hotel is in- quiet and close to several shopping centers and grocery stores. "

"Area was convenient. Felt clean and safe."