Extremely Disappointing and Unprofessional Experience
My stay was ruined due to the incredibly rude and unprofessional behavior of a staff member. While my family and I were trying to enjoy breakfast, this woman began yelling at us in front of everyone, telling me to “control your kid” — referring to my 1-year-old son who was simply sitting in a high chair making normal baby sounds as I fed him.
She claimed other customers were trying to watch TV, but there wasn’t even a TV on their side. Her tone was aggressive and completely inappropriate, especially in front of young children. She even demanded our room number loudly and disrespectfully, which felt unnecessary and humiliating.
The only positive part of our experience was the young man who helped us check in—he was polite, helpful, and professional.
Unfortunately, because of this upsetting encounter, I will not return to this hotel, nor will I recommend it to anyone else as long as that staff member is employed there.