Houston Houston Polo Club Hotels

"Do not stay here. Here are some highlights. #1 checked in and could not get in our room because the door scan didn't work. Sat with my kids for 30 minutes on a dirty hallway floor waiting for maintenance to replace a door battery. #2 1 towel, 1/2 roll of toilet paper in newly cleaned room #3 Duct tape on the refrigerator door #4 Broken cabinet door laying on the kitchen counter #6 Broken dresser drawer in the bedroom #7 couch cushion heavily stained #8 AC vent covered with dust #9 microwave open/close button jammed #10 no plastic bag liner in the kitchen trash can #11 multi-floor parking garage does not have an elevator at all. You cannot push a luggage cart up the ramps. #12 parking garage stairs smell like pee and have homeless people sleeping in one section. #13 Complained to front desk and they refused to credit our stay because "we used a third party company (Hotels.com) to purchase the room. I paid $1,000 for 3 days at the terrible hotel. If you decide to stay, at least stay away from room 1303."

"Gym was good for what i needed"

"Best in houston in my opinion, service was exceptional, and the hotel/spa is great "

"The booked this months in advance. I was so excited, but they gave away our room. "

"Rooms are clean. Staff are friendly. Manny, our shuttle driver, was a joy! "

"Good location and asset - staff does best to avoid customer interaction, when they do they are very friendly."

"Very clean room and comfy bed "

"Great stay! "

"Great staff, very attentive. This is regarding the property. The condition of the property is very unkept and old. As a Omni property I had a higher expectation but it was below standards. Old rooms, dark and outdated hallways. Would not stay here again. It was also very expensive. "