Houston Memorial Park Hotels

"Clean and safe hotel"

"Bar staff in the lobby bar are inattentive and poorly trained. I waited 20+ minutes for a martini on a Sunday evening around 8:30pm when there were only two other customers in the bar. When my drink finally arrived it was unsinkable as the bartender clearly did not know the ingredients for a dirty martini or how it is made. I would expect better staff performance at an upper end hotel. "

"Pool area was a lil small, but the overall hotel is Great. "

"We recently stayed at the DoubleTree by Hilton and unfortunately had a frustrating experience overall. Check-in took much longer than expected due to a very long line, and there were no luggage trolleys available, which made getting our belongings to the room more difficult. Later, when we tried to purchase items from the Grab and Go area, we waited over 30 minutes in line despite only being third in line the entire time. There were only two attendants working, and the service was extremely slow. After finally getting to our room around 10:30 PM, things took a turn for the worse. When we went to adjust a lamp plug, we discovered the outlet cover was not properly secured to the wall. As soon as the plug was touched, the power for the entire room went out. This created a safety concern and left us in the dark. We were then forced to relocate rooms at around 11 PM, which meant packing up all of our belongings in the dark. To make matters worse, we had to wait in another long line at that hour just to get new room keys. Again, there were no luggage trolleys available, making the move even more inconvenient. Overall, the experience was disappointing due to poor maintenance, long wait times, and lack of basic accommodations like luggage carts. We expected a much higher level of service and efficiency."

"Amazing"

"The Hotel stay includes access to the separate health club. The Trellis spa is a separate business— they offer excellent services but not access to health club. If you book a hotel stay note that you can go to Trellis spa only if you are getting services there. The website does not make this clear."

"Well run. "

"Clean room, staff very helpful and friendly, breakfast perfect. "

"This hotel was clean and the beds were comfortable. The breakfast was good. The location was perfect "