Santana Igreja Matriz de Santana Hotels

"We initially really liked this holiday house, especially because of its beautiful location right by the sea. Unfortunately, our experience quickly turned negative. As soon as it rained, water started leaking heavily from three different spots in the ceiling – within one night, we filled 2–3 glasses just from the dripping water. There was also a strong musty, moldy smell throughout the house. The bathroom was much smaller than expected and not shown in any photos, which felt misleading. The biggest issue, however, was the location and access. The road to the house is extremely steep and dangerous. Due to bad weather, a storm caused a landslide, and we were effectively trapped, unable to leave. We had to coordinate with the fire brigade and civil protection services to get out safely. Given the safety concerns, we tried to arrange alternative accommodation, but the hosts showed no understanding or support. There was no compensation offered – neither a replacement stay nor even a partial refund, despite the serious issues. Overall, very disappointing and stressful experience."

"Was not able to enjoy amenities because of the weather and early departure but the view looked lovely. The floor in our room was VERY noisy and the bathroom could do woth some updating. The shower curtain was old and discoloured and the shower faucet very basic and flew all over the place unless you held it. Had dinner at the restaurant and the food was not great. Breakfast looked good but we didn't have time to enjoy as we had a flight to catch. Staff were wonderful!"

"Excellent hotel - sparkling cleaned villa, super friendly staffs, great hospitality "

"Hot tub was great parking was fine. Breakfast not too exciting. Same every morning and not always replenished when needed. Room was dark as we weren’t able to open shutters without them getting stuck open. Room was very basic. "

"Beautiful, peaceful location, the hotel is very clean and modern. Staff were very friendly and welcoming, always greeted us and gave us advice of the area. I would definitely recommend this hotel."

"The pool and jacuzzi was very nice. "

"Perfect location to explore the island"

"First the house: spacious, loads of light, stunning view, lots of kitchen equipment, clothes washing and drying machines. Brand new house, you only need to show up and enjoy at the Infinite pool Second the service: the best service I have ever had while travelling and staying in private managed properties outside hotels. The booking, the check in and the check out simply brilliant!! Strongly recommend"

"Stayed in a nice cottage set in lush gardens."