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关于白桥酒店的点评

3.5 out of 5
白桥酒店
Whitebridge, Inverness, Scotland

点评

9.2

非常棒

10 分 - 超赞。117 条好评,共有 171 条点评" "
8 分 - 还可以。41 条好评,共有 171 条点评" "
6 分 - 一般。7 条好评,共有 171 条点评" "
4 分 - 很差。5 条好评,共有 171 条点评" "
2 分 - 糟糕。1 条好评,共有 171 条点评" "

9.4/10

清洁度

9.4/10

员工和服务

8.8/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

guanju

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 1 晚
Lesley 于 2019年04月16日 的回复
Thanks for your lovely review. We're glad you enjoyed your stay with us and we hope you enjoy the rest of your holiday!

10/10 超赞

Nicole

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
What a lovely place to stay. The lounge was well equipped with games for us to play in the evening. The room was very clean, spacious enough for a family of 4. Nice little treat on arrival for a cup of tea. Very dog friendly. Dinner was very good with all homemade dishes and a good selection of wine. Stunning views in the morning of snow top mountains and a delicious Scottish breakfast to set us up for the day. This was a one night stay and was very a short trip to the Loch Ness. Highly recommend a boat trip if visiting.
2024 年 3 月入住 1 晚
Lesley 于 2024年04月2日 的回复
Thank you so much for taking time to review your stay with us. We are delighted to hear that you enjoyed it and appreciate your recommendation.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Lesley 于 2023年12月18日 的回复
Thank you so much for your positive review!

10/10 超赞

Scott

2023 年 10 月入住 1 晚
Lesley 于 2023年10月15日 的回复
Thanks for your positive review!

10/10 超赞

Terry

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Top notch
The staff were wonderful
2023 年 9 月入住 2 晚
Lesley 于 2023年10月15日 的回复
Thanks for your lovely feedback on our team.

10/10 超赞

Lars

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Country side gem
A country side gem! Traditional, cosy and very dog friendly (!). Nice food, great and friendly staff. A ”value for money” lesson in hospitality!
2023 年 9 月入住 3 晚
Lesley 于 2023年09月27日 的回复
Thank you so much for taking time to review your stay with us. We are delighted to be described as a 'country side gem' and hope to welcome you back in future.

10/10 超赞

Hanne

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastisk lille hotel
Det sødeste personale og fantastisk mad, men sørg for at bestille bord, de lokale elsker også maden
2023 年 9 月入住 1 晚
Lesley 于 2023年09月27日 的回复
Thank you so much for taking time to review your stay with us - we are delighted to hear that you enjoyed it! We hope to welcome you back in future.

10/10 超赞

Robert

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Local to Loch Ness
I really liked this place. I little quirky and definitely off the beaten track, but such a friendly welcome and the dinner was excellent - great menu; pity I was only there one night. Staff live locally and appeared to be a very happy team.
2023 年 8 月入住 1 晚
Lesley 于 2023年09月27日 的回复
Thank you so much for taking time to review your stay with us. We are delighted you enjoyed it and hope to welcome you back again in future.

10/10 超赞

Steve

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚
Lesley 于 2023年09月12日 的回复
Thank you for your super review of your stay with us. We are delighted to hear that you enjoyed it and hope to welcome you back in future.

10/10 超赞

Dawn

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely adorable place with super friendly and kind staff. Comfy bed and excellent shower. Breakfast was delicious. Would highly recommend a stay here.
2023 年 8 月入住 1 晚
Lesley 于 2023年09月4日 的回复
Thank you so much for your wonderful feedback on your stay. We are glad you enjoyed it and appreciate your recommendation.

8/10 还可以

Michela

与家人出行
满意:员工和服务,清洁度
2023 年 8 月入住 2 晚
Lesley 于 2023年08月13日 的回复
Thanks for your positive review. We are glad you enjoyed your stay!

4/10 很差

John

Inverness address but not even close to Inverness
2023 年 7 月入住 3 晚
Lesley 于 2023年07月28日 的回复
I don't feel this is a fair reflection of your stay with us as you told us that you had enjoyed your stay but that you had preferred to be in Inverness. We are 25 miles from Inverness and we don't pretend otherwise - there is a location map on our listing and it is your responsibility as a booker to select a location that suits you. We are a rural hotel and most people book with us because of our location in one of the most stunning locations in Scotland. Many of the addresses in Highlands have 'Inverness' in them as it is the nearest city.

10/10 超赞

Brian

满意:清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 2 晚
Lesley 于 2023年07月28日 的回复
Thanks for your positive review!

10/10 超赞

Joan

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
The food is especially good at this Inn. The staff in the bar and restaurant are very friendly and provided great service. The bed was very comfortable and the room nicely decorated.
2023 年 7 月入住 2 晚
Lesley 于 2023年07月28日 的回复
Thank you so much for taking time to review your stay with us - we are thrilled to hear that you enjoyed it.

10/10 超赞

Elin

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 2 晚
Lesley 于 2023年07月28日 的回复
Thank you so much for your super review.

10/10 超赞

Boris

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Especially the team in the evening in the restaurant was very nice and provided excellent service during our dinner.
2023 年 7 月入住 1 晚
Lesley 于 2023年07月13日 的回复
Thank you so much for taking time to review your stay with us. Thank you also for your feedback regarding the evening staff. We are glad they looked after you well.

10/10 超赞

Sarah

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
We were here with two young children (3) and (6). This hotel was so incredibly thoughtful and accommodating. They have a playroom, delicious food in the restaurant, and a delightful staff. Everything was welcoming like a home away from home!
2023 年 6 月入住 2 晚
Lesley 于 2023年07月13日 的回复
Thank you so much for your lovely feedback in your stay with us. We enjoyed hosting your stay and hope to welcome you back in future.

8/10 还可以

Joe

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 2 晚
Lesley 于 2023年06月18日 的回复
Thanks for your positive review of your stay - we are delighted you enjoyed it!

10/10 超赞

Garry

2023 年 6 月入住 3 晚
Lesley 于 2023年07月13日 的回复
Thanks for your positive review - we are delighted to hear you enjoyed your stay with us.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Etape une nuitée
Hotel typique calme, sûr et propre. Intérieur super décoré. Bonne restauration. Mérite vraiment de s'y arrêter.
2023 年 6 月入住 1 晚
Lesley 于 2023年06月18日 的回复
Thank you for your lovely review and recommendation!

10/10 超赞

Amy

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
This is one of the best hotel stays I have ever had! It’s a lovely old building with so much character, but the rooms are still very spacious. The views out the windows are breathtaking. We lucked out with staying on a Sunday and took advantage of the Sunday roast in the pub downstairs. Best salmon dinner of my life!! The free continental breakfast was also lovely. The staff and owners are all gems! Everyone was so friendly.
2023 年 5 月入住 1 晚
Lesley 于 2023年06月5日 的回复
Thank you so much for taking time to review your stay with us! We are delighted to hear that you enjoyed your stay so much and appreciate your feedback. If you are visiting the area again in future then we hope to welcome you back!

10/10 超赞

Yann

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Top !!
Super séjour. L’hôtel est très typique et leur restaurant est très bon.
2023 年 5 月入住 2 晚
Lesley 于 2023年06月5日 的回复
Thank you for taking time to review your stay with us. We are delighted to hear that you enjoyed your stay and meals.

10/10 超赞

Matthew

2023 年 5 月入住 3 晚
Lesley 于 2023年06月5日 的回复
Thank you for your positive review!

8/10 还可以

lisa

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location, cozy rooms and cozy restaurant. Would definitely go back.
2023 年 5 月入住 2 晚
Lesley 于 2023年05月17日 的回复
Thank you for your positive review - we are delighted you enjoyed your stay and hope to welcome you back in future.

10/10 超赞

octavio

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very lovely hotel
Great stay; a hotel with lots of personality and very friendly staff. You do need a car to be able to stay there as it is a little away from the Loch Ness towns.
2023 年 4 月入住 2 晚
Lesley 于 2023年05月16日 的回复
Thank you so much for taking time to review your stay - we are delighted to hear that you enjoyed it.

10/10 超赞

Kestina

2023 年 4 月入住 1 晚
Lesley 于 2023年04月27日 的回复
Thank you for your positive review - we are glad you enjoyed your stay!

8/10 还可以

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 2 晚
Lesley 于 2023年04月27日 的回复
Thanks for your positive review - we are delighted you enjoyed your stay.

8/10 还可以

Santtu

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Kiva hotelli
Mukava hotelli, illallinen jäi naittimatta, mutta olisi varmaan ollut hyvä. Lähistöllä ei ole palveluita, mutta paikalla kivan oloinen ravintola/pub.
2023 年 4 月入住 1 晚
Lesley 于 2023年04月27日 的回复
Thank you for your positive review - we are delighted you enjoyed your stay with us!

10/10 超赞

Susan

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
My daughter and I had an absolutely wonderful stay with this wonderful staff and wonderful hotel! Words cannot describe how gracious, inviting, fun, that the staff is at this Hotel. The rooms were wonderful and the food was exceptional! Kudos to Sarah, Sue and the staff for making this our favorite stay while we were in Scotland for 2 weeks. Anyone looking to stay somewhere where you will definitely be treated wonderfully should make this a must stay! We had so much fun and were so sad to leave but we will be back as a first stop for our next trip! Miss you Ladies!
2023 年 3 月入住 2 晚
Lesley 于 2023年03月27日 的回复
Thank you so much for your super review - we are thrilled to hear that you enjoyed your stay so much. It was lovely to meet you both and we will look forward to welcoming you back in future.

10/10 超赞

Kenneth

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent
Rooms were lovely and very clean. The staff are so friendly. Restaurant meals, first class Would highly recommend the hotel. If in the area visiting it is definitely worth a visit to restaurant for a meal
2023 年 3 月入住 2 晚
Lesley 于 2023年03月27日 的回复
Thank you for your super review of your stay - thank you for the recommendation! We hope to welcome you back in future.

10/10 超赞

Sally

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Best stay of our trip!
We had a magical stay at the Whitebridge! We loved everything from the staff to the charm to the comfort to the pub full of locals to the Sunday Roast! We want to come back and spend more time here and hike and sightsee there is so much to do!!! We highly recommend !
2023 年 1 月入住 1 晚
Lesley 于 2023年01月19日 的回复
Thank you so much for taking the time to review your stay with us. We are thrilled that you enjoyed it and we will look forward to welcoming you back in future!

10/10 超赞

Amanda

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A gem of a hotel and dogs are truly welcome
We had a lovely stay at the Whiteinch hotel. It has its own unique style and we loved it, friendly staff who were so welcome and who really loved dogs and the food, well it was excellent. You need to book dinner if you stay as it’s so popular. breakfast is continental but for a very reasonable surcharge you can have a hot cooked breakfast with a range of options. We were here for business but will definitely be back and would recommend, it couldn’t have been any better.
2022 年 11 月入住 2 晚
Lesley 于 2022年12月16日 的回复
Thank you so much for your lovely review - it is very much appreciated.

10/10 超赞

anish

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 1 晚
Lesley 于 2022年12月16日 的回复
Thank you for your super review

10/10 超赞

Robert

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
If you want new on a budget, find a Travelodge, if you can? If you want a hotel with character, history, friendly staff and food to die for, at an amazingly inexpensive price, recommending incredible value for the price, stay at the Whitebridge! They don’t call their fish pie famous for nothing! It’s incredible and I highly recommend it. It’s our first stay at this hotel, but it certainly won’t be our last.
2022 年 10 月入住 2 晚
Lesley 于 2022年10月14日 的回复
Thank you so much for your super review - it is very much appreciated! We look forward to welcoming you back in future!

8/10 还可以

Rutger

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Landelijke sfeer en goed gastvrouwschap. Door personeelskrapte is diner in restaurant niet mogelijk. Wel ontbijt. Diner in pub is excellent
2022 年 9 月入住 3 晚
Lesley 于 2022年10月12日 的回复
Thank you for your lovely review - we are glad you enjoyed your stay with us.

4/10 很差

Kevin

2022 年 9 月入住 1 晚
Lesley 于 2022年09月17日 的回复
I'm sorry to hear that you had a poor experience of staying with us. Unfortunately, you haven't given us any information to substantiate your rating so we would invite you to contact us to let us know what went wrong. We are passionate about making sure our guests have a brilliant time and we are committed to improving so please do get in touch.

10/10 超赞

Gary

满意:清洁度、员工和服务、住宿条件和设施
2022 年 9 月入住 2 晚
Lesley 于 2022年09月16日 的回复
Thanks for your super review - delighted you enjoyed your stay!

8/10 还可以

elizabeth

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had an amazing time here. Fantastic helpful and friendly staff and owners. Food delicious. I would stay here again
2022 年 6 月入住 3 晚
Lesley 于 2022年08月26日 的回复
thank you so much for your super review. We hope to welcome you back soon!

8/10 还可以

David

满意:清洁度、员工和服务、住宿条件和设施
2022 年 8 月入住 2 晚
Lesley 于 2022年08月22日 的回复
Many thanks for your super review - we are delighted you enjoyed your stay!

10/10 超赞

Wolfgang

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Sehr freundliches Personal und Besitzer, sehr schönes Zimmer und super Essen.
2022 年 8 月入住 1 晚
Lesley 于 2022年08月22日 的回复
Thank you for your super review - we are delighted you enjoyed your stay with us.

10/10 超赞

jay

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Little gem
Great hotel and super friendly staff
2022 年 8 月入住 2 晚
Lesley 于 2022年08月22日 的回复
Thank you so much for your lovely review - we are delighted you enjoyed your stay with us.

10/10 超赞

Edward J

与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was amazing, great experience!
2022 年 8 月入住 2 晚
Lesley 于 2022年08月17日 的回复
Thank you so much for your super review - we are delighted you enjoyed your stay with us!

10/10 超赞

marco

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 3 晚
Lesley 于 2022年08月6日 的回复
Thank you for your positive review of your stay with us.

6/10 一般

真实旅客

不满意:客房舒适度,员工和服务
Unpleasant “stay”
Quickly wanted to share our experience. Upon arrival we realized that our room is extremely noisy from the restaurant below (could hear the music and conversations - to the degree that we understood every single word). Upon asking the staff to turn down the music a bit (as no one was sitting in the restaurant at that time), eyes were rolled and music was turned down a little. After 5 minutes music turned louder again. Upon addressing the situation and asking for a solution, staff said that they can’t do anything for us, but it would get quieter after 10pm when they close the restaurant (it was 4pm in the afternoon at that point) and they were aware that the rooms above the restaurant are affected from noise (with no word mentioning that on their website or previous email correspondence). This made the situation unbearable for us as we didn’t feel welcomed at all - no positive guest experience! Cannot recommend Whitebridge hotel at all. We ended up leaving Whitebridge hotel and were booking another hotel for the same night in Inverness last minute - paying both yet it was worth it.
2022 年 8 月入住 1 晚
Lesley 于 2022年08月5日 的回复
We're disappointed to hear about your experience of booking with us. We think this is a particularly unfair review with accusations of one of our treasured staff members. We find it very hard to believe that the girl in question would have rolled her eyes as she has had plenty of very positive reviews on Expedia alone. She is an extremely polite and respectful member of our team and is known for being extremely friendly. This type of review in a small hotel like ours has the potential to be very damaging for a member of our team who works exceptionally hard. We acknowledged that a couple of the rooms above the bar are affected by music from the bar but there are many reviews online, including on this site from people staying in those rooms and for most people who are looking to enjoy your traditional highland bar and our great food and hospitality this isn't an issue. We also provide earplugs in our rooms for those who are sensitive to noise. The vast majority of our rooms are very quiet and the only noise to be heard is the flowing river at the back. You did stay with us the following night in one of our other rooms and I note that you don't mention this in your review. We pride ourselves in being welcoming and this is reflected in our strong online review presence so I am wondering if you were just having a bad day? I personally liaised with you ahead of your visit by email and went out of my way to help you out and meet your needs, yet there is no mention of this in your review either. We welcome feedback and critiicism if it is due but I feel that on this occasion this is not a balanced view at all and is therefore misplaced.

10/10 超赞

Stephen

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Views to die for
If you want a stay in a Scottish hotel this is the place to stay. Stags' heads on the walls etc etc. Friendly staff, scenery off the scale and the food very tasty
2022 年 7 月入住 1 晚
Lesley 于 2022年08月5日 的回复
Thank you so much for your super review - we are delighted you enjoyed your stay.

8/10 还可以

Praveen

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a beautiful hotel with views. Only one thing I would say I did not like is air bed
2022 年 7 月入住 2 晚
Lesley 于 2022年07月27日 的回复
Thanks for taking time to review your stay with us. We are delighted you enjoyed your stay. I would recommend that you book a family room which has a king sized bed and two single beds in it rather than opting for Double room with a fold down bed for a child.

6/10 一般

Michael

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property is in a beautiful location and the view from the window was amazing. Dinner was great, however breakfast was a major letdown. The free continental breakfast consisted of only cereal, fruit, and deli meats. I had the pleasure of watching an old man pick up and inhale several deli meats and a child poking every yogurt which put me off. The scrambled eggs we ordered were wet and soggy, and unfortunately the fried breakfast was slightly burnt. The coffee and tea were just downright disgusting - when asked what coffee they served at breakfast we were told "it was from a pump". Also, don't plan on sleeping in, we were rudely awoken at 7am by a loud family next door... The walls aren't the thickest. To summarise, a great location, dinner was tasty, but breakfast was very disappointing, and you will most likely get woken up in the morning. Great for a quick road trip stop.
2022 年 7 月入住 1 晚
Lesley 于 2022年07月26日 的回复
Sorry to hear such a disappointing review as you didn't bring this to our attention whilst you were here. The continental breakfast consists of croissants, selection of highland cheeses, cold meats, yoghurt, fresh fruit, fruit granola sundaes, fruit juice, cereals, toast and homemade jams and marmalades. Many of our guests comment on how generous the continental breakfast options are so I am sorry you didn't find this to be the case. I'm sorry to hear that you found the scrambled egg to be wet and soggy - it is listed on the menu as creamy scrambled egg and it was served as it should have been. I know the fried breakfast wasn't burnt as I prepared it myself and served it to your table. Sorry to hear that you were woken early in the morning - this is very unusual and I do apologise that this happened. It is disappointing that you didn't have an overall positive experience and I hope this doesn't put you off returning. We pride ourselves in providing an excellent customer experience and we are always striving to improve.

10/10 超赞

Mark,Kelowna

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
fun hotel with great staff. Great food and location was off the main roads in Loch Ness area. highly recommend to stay there.
2022 年 7 月入住 2 晚
Lesley 于 2022年07月16日 的回复
thanks for your super review and your recommendation! We're glad you enjoyed your stay!

10/10 超赞

Grace

2022 年 7 月入住 2 晚
Lesley 于 2022年07月16日 的回复
Thanks for your super review - glad you enjoyed your stay!

10/10 超赞

Nigel,Woodland Park

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is delightful. The staff are very friendly and helpful. It's an ideal, out of the way, spot to use as a base to explore the Loch Ness area.
2022 年 6 月入住 3 晚
Lesley 于 2022年07月5日 的回复
Thank you for your lovely review - we are delighted you enjoyed your stay and hope that we can welcome you back in future.