Montreal Japanese Garden Hotels

"Thanks"

"I thought I would try a more up-scale hotel than usual on this trip to Montreal, but on the whole I was disappointed. (1) check-in: I arrived at 5pm and I was told my room was ready, but I'd have to wait while it was "verified" -- that took 10-15 minutes, which was OK, but not my idea of luxury. (2) room: large, but a bit worn. The front legs were missing from the mini-fridge. One of the upholstered chairs smelled faintly of vomit when I sat in it. The bed was comfortable. (3) check-out: there was a line to check out at 6am. Unpleasant surprise: a $20-per-night "destination fee" was due on checkout, in addition to the advertised rate. I see it is disclosed in the fine print at the time of booking; however, since it is not optional (unlike parking, or a late checkout charge) I would expect it to be part of what expedia quotes as the total."

"Great service."

"Clean room, very bad parking,"

"Je n'ai pas apprécié mon séjour. Sur le matelas il y avait des punaises de lit. Il manquait de l'eau chaude dans la salle de bain. Le déjeuner était pas pire mais il n y avait pas de viande ni d'oeufs. Le personnel était serviable et chaleureux, mais c'était le seul avantage et point fort que je donnerai à l'établissement. Je reviendrai jamais à cet hôtel."

"L’hôtel était bien situé malgré qu’il n’y avait pas beaucoup de restaurants autour. Le personnel était accueillant même si l’hôtel était très achalandé. Le restaurant de l’hôtel n’était pas fameux. La nourriture n’était pas à notre goût pour le prix."

"Always a great stay "

"The room was clean, I couldn't get the Air conditioning to work, it simply would not come on. At night noise from rooms on either side comes through."

"the unit came with a 1/4 roll of toilet paper. we ran out after our first day. we asked for more toilet paper six different times on two different platforms. We were gone for the day and didn't come back until midnight. They never supplied more toilet paper and we had to find some very late at night. The communication was terrible. We searched the entire unit and only found a can of comet. The shared common area did not have spare toilet paper or paper towels or napkins available. BUT THE WORST PART is the lack of dark curtains. It is impossible to sleep with only a sheer beige curtain that covers 3/4 of an 8 foot window. We were awake by 6 am every day. The sunlight warms the room to the point of it being unbearable to sleep in. There is no fan, AC or working thermostat. Save yourself the headache and spend the extra cash to stay elsewhere. You will regret choosing this location. The shampoo and soap bottles do not contain what is stated on the label. I almost had an allergic reaction, but luckily recognized the smell of the allergen before spreading the soap all over my body. The spare pillows had long black hair. You can hear the other guests' conversations crystal clear. The terrace is pointless as you cannot smoke. Thankfully, only the hotel was the bad part of our trip. Other than this scab on Ontario st, the rest of the city is quite lovely."