You cannot check in when you reach the property but contact the contact person and wait. It took me about an hour for checking in. The room was big but insufficient living necessities were provided. No bottled water, teethbrush, slippers were provided in this room so make sure you have to bring or buy before you reach the property. Luckily the property located next to two shopping centres so you can get all necessities you need.
真实旅客
2019 年 2 月入住 3 晚
2/10 糟糕
Yuen Hin
2019年12月7日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Yuen Hin
2019 年 12 月入住 1 晚
6/10 一般
真实旅客
与配偶出行
2019年11月23日
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
The apartment was spacious but the furniture was Low quality. Check in was also not as smooth. Messaged the property for check in instructions but didn’t receive any response. Had to call Expedia to help get a response from the property. But was still not clear on the procedures. On top of it, the property did not have a reception.
真实旅客
2019 年 11 月入住 2 晚
10/10 超赞
真实旅客
2019年10月21日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2019 年 10 月入住 3 晚
10/10 超赞
Modhel
与家人出行
2019年09月26日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing!! More space for family.
Modhel
2019 年 9 月入住 6 晚
10/10 超赞
真实旅客
2019年07月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2019 年 5 月入住 1 晚
6/10 一般
Zuleeyantee
2019年06月19日
满意:员工和服务、住宿条件和设施、客房舒适度
不满意:清洁度
Everything was fine except for the towels given by housekeeping. They were torn with holes and stained. Should not be kept on the first place. I did feedback to the representative of Subhome and he was taken aback. Please take note.
Zuleeyantee
2019 年 6 月入住 2 晚
10/10 超赞
Koh
2019年05月6日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent Location
The apartment is very cozy and spacious, it is the same as booking directly thru Suasana Suite. The only con is you need to contact thru what's App or phone. I love the TV, large and good.
Check-in time is 2.30pm.
The best part is the location, so close to shopping malls, good eateries and CIQ.
Koh
2019 年 5 月入住 1 晚
10/10 超赞
Jessica
与配偶出行
2019年04月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Spacious & well maintained.. near to shopping malls.. will stay again.
Jessica
2019 年 4 月入住 1 晚
8/10 还可以
Lee Ping
2019年04月23日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfort
Overall is good. If can have floor map on the door step and outside bathroom will be more perfect.
Lee Ping
2019 年 4 月入住 1 晚
8/10 还可以
SSUYUAN
2019年03月24日
满意:客房舒适度,住宿条件和设施
不满意:员工和服务
SSUYUAN
2019 年 3 月入住 2 晚
10/10 超赞
Ya Ching
2019年03月23日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A good impression for the stay
Although when we just reach the hotel, we took longer time to contact the receptionist to check in. (But We were ahead of time for check in , at first we just wanted to deposit our luaggage. End up we check in earlier. ) I suggest outside of the bathroom can put a carpet avoid from slippery. But overall is still a good impression of the stay. Thank you for the service :) It was a good experience! and we like it a lot !!!
Ya Ching
2019 年 3 月入住 1 晚
8/10 还可以
真实旅客
团体旅客, 商务旅客
2019年03月5日
满意:住宿条件和设施,服务设施
Accessible, very near to my event that day.
I will come back
真实旅客
2019 年 2 月入住 1 晚
8/10 还可以
TENG TENG
2019年02月21日
满意:员工和服务、住宿条件和设施、客房舒适度
Not bad overall
It's really spacious and overall in good and comfortable condition. Ideal for families and group of friends. Only towels and shampoo/shower gel is provided so do bring your other toiletries need (e.g. toothbrush, toothpaste, shaver). Toilet in the master bedroom has lots of ants. Wi-fi connection is unstable and only connectable from the master bedroom. The check-in process is hassle-free although there is no reception counter, just give them a call and they will guide you accordingly.
TENG TENG
2019 年 2 月入住 1 晚
2/10 糟糕
真实旅客
团体旅客
2019年01月22日
不满意:清洁度、员工和服务、住宿条件和设施
The 3-bedroom property was not sufficiently clean - there were trails of ants crawling all over the place. Ants would crawl up on us when we were on the bed and sofa. The common shower had no hot water despite us switching on the water heater. Our repeated messages to Subhome regarding the water heater issue were ignored and the issue was not resolved during our 2-days stay (6 of us ended up sharing one bathroom). There were also no toiletries except two bottles of cheaply-scented body shower and shampoo - it was not sufficient at all for 6 pax over a 2-days stay. There were also no bathroom mats and we could not dry our feet after shower. We also had to ask repeatedly for the wifi password and despite reading our messages, Subhome refuses to respond. We had to write again the next day before we got a response. Even then, the password was inaccurate (we had to figure out by ourselves that Subhome made a mistake with the capital letters). This was an apartment for 6 pax but we were given only one access card. Lastly, Subhome was so unprofessional - it asked me to provide my credit card details over WhatsApp. When I refused citing security concerns, Subhome forwarded me other customer’s credit card slip to prove their point that this was their usual way of handling payment! This was a complete breach of customer’s confidential information. We are extremely unhappy with Subhome and we will be pursuing this matter directly with Expedia.