Nairobi Kenyatta International Convention Centre Hotels

"Staff: The staff was amazing! So much so I contacted the front office manager Simone Mwangi and sung the praises of the following outstanding people: - Agatha Francis ( front desk agent) -Kevin ( front desk agent) -Cleophas- server Matrade- Spa -Massi greeters at the entrance -All the staff on the Executive Lounge! The property is well maintained and love the pool & spa"

"My arrival got off to a complicated start, at reception my reservation and room weren't checked and I was given the key to a budget room, I declined that and was shown another room which was budget with a TV, which I said this isn't the room I've prepaid for, the hotel staff didn't seem to believe I'd booked a executive pool view room until I showed them my booking and receipt that I'd prepaid, I was eventually given the right room with the intervention of a staff member Joyce because I told her I was going to find another hotel and leave she asked if she could sort this out for me and not to leave I agreed and from that was given a great room and with good internet access and an amazing comfortable bed the day after my arrival from then there were no further issues. This hotel has the most amazing staff, friendly, welcoming and efficient and made my stay a pleasure,good facilities and great food and good pool. Downside is there's no kettle in the rooms, I asked but none available which is rare today in most hotels, they will bring you a flask of hot water for a fee but you feel a nuisance always asking for one,so maybe that needs looking at . Anyway a good stay at SNL but I have to thank the staff personally who made it so, Joyce, Kate,Katherine, Regina and Maggie on security you are all in my opinion a credit to this establishment and because of all of you yes I would stay here again, thank you...."

"Check in was easy. Staff was very friendly and answered all our questions. Rooms were clean and comfortable. Highly recommend."

"Beautiful place with fantastic pool and outdoor restaurant. "

"All the staff are amazing went above and beyond I am very impressed thank you management and staff "

"Older, beautiful hotel with a lot of character and charm had everything that you wanted. The staff was friendly, accommodating, and helpful. Couldn’t ask for a better people I would definitely stay in this hotel again."

"Clean rooms, wonderful staff"

"Good food and beverages, rooms were comfortable and staff went out of their way to help guests. I felt safe here."

"Excellent staff! "