due to a shortage of tea towels we enquired at the keswick office and the lady in the office supplied us with two. the lady in the office was organised, cheerful, very helpful and friendly, she also offered other assistance which we were not aware was available. to thank the lady and inform her employers that she is an absolute credit to the firm and worth her weight in gold. to identify her she moved from wolviston a village in the n.e. close to where we live.