Buffalo KeyBank Center Hotels

"Everything was clean , staff very helpful and overall made the time there relaxing "

"The property was overall nice. Some aspect make the property look worn "

"Great location "

"Our 4th floor room was spacious and full of light with a lovely gas fireplace and street view. The bathroom was huge and the shower and amenities were great. Free glass of wine/beer is a nice touch. Breakfast was fine. It’s a lovely place but unfortunately our stay was not restful and it made us exhausted for the 3 nights and 4 days we stayed there. Fire alarms went off for 10 minutes the first night with no staff in sight or announcements telling sleepy guests what to do or if we needed to evacuate. It took ten minutes for fire trucks to arrive and promptly leave. No explanation or apologies were offered by staff the next morning, although when we inquired, we were told a steamy shower set off the alarms (huh??). It ruined our sleep for the night and we were exhausted at our daughter’s medical graduation the next day. The second night, we were shocked out of our sleep by fire crackers or something like it in the wee hours of the morning. The next night we were plagued by the all too common drag racers who rev their engines as they race up and down Delaware Avenue. This happens frequently and the cops don’t seem to care. It may have been quieter on the backside of the building but we will probably never find out. The other distraction is the heating system which is so loud and noisy and cycles on and off every few minutes throughout the night. As I said, lovely place but not at all restful. "

"This was a very unique hotel! Loved the old time look and decor! Staff was friendly, our room was not ready at the check in hour, we had to wait another 40 minutes before getting into the room. Our bed was not overly comfortable for us. They supposedly serve coffee till 2 pm, but after that they don’t. No coffee shops close to the hotel. Rooms are nice and unique in themselves, the doors to the rooms are solid wood, beautiful."

"Great experience overall, would stay again. "

"Clean room, staff was helpful and breakfast was fresh and delicious "

"Great room and breakfast. Very happy"

"It was a nice hotel but the hot springs was closed. That was the entire reason for our visit. It was closed three days before our arrival I feel like we should have been notified by Expedia or the hotel since it was a planned closure. Disappointed in the response from the hotel and Expedia. I wouldn’t reccomend this hotel."