The facility itself was ok, but the cleanliness was bad and the customer service was the worst I have ever experienced. 2 of the pillows on the kids' bunks did not have pillow cases and 1 of the bunk beds had a flat sheet only and there was no fitted sheet. Further, there was only 1 washcloth. We had a 6 day/5 night visit ... these issues were never remedied despite multiple requests. We had to place 1 of our kid's pillows in a t-shirt to serve as a pillow case.The hot water was luke warm for the first 2 days of our visit. After multiple notices to the rental service, this was finally fixed, but we received no direct contact to let us know of the repair.The worst and most incredible part of our experience related to our electronic key cards that provide access to the lodge and the ski lockers. On our 2nd morning all 3 key cards stopped working, which meant that if we left the facility we could not re-enter, and we could not access our gear in the ski locker. Despite multiple efforts to have this fixed, it took almost 6 hours until we were provided replacement cards. Even then, the local management company NEVER communicated that new cards had been left in the lockbox. We were delayed several hours to ski on our 1st day, and finally resorted to begging other guests to let us in. Through all of our issues, the local management company NEVER ... not once ... communicated with us!!!!Worst customer service I have ever experienced!