La Cruz de Huanacaxtle hotels from HK$311

"Awesome stay!"

"Rooms were clean, and the mini fridge was restocked daily with beer, water, and soda, which was a nice touch. My only complaint is the reservation system it shows restaurants as “sold out” within minutes, yet when you arrive, many tables are empty. This definitely needs improvement. The Japanese restaurant was our favorite and absolutely worth trying. However, I would recommend avoiding Salvadors, as our food was undercooked and unfortunately made us sick. One other suggestion would be to have an additional bartender at the adults-only hot tub / pool bar, as service can be quite slow with only one bartender. "

"Pool side sitting had to be done first thing in the morning. Lots of walking, but enjoyable if you're able to. The pools were always clean and well maintained. The staff was super friendly and helpful (Diego, Marco, Guadalupe, Luis, Julio, Carlos, Gustavo, Saul, Rosita), they will go above and beyond to make our stay comfortable. The staff deserves a raise!! "

"Nice resort. The food was good. The kids had fun. Too bad there wasn’t a massage on site. "

"Excellent service, best location, great value! Would like a little better bedding which is an affordable upgrade ☀️"

"Staff were all helpful and happy. Breakfast lunch and Dinner were all fresh at the buffet. Plentiful choices and the quality was top notch. The Steak house, Krystal and the Elite Restaurants were all high end food."

"Yes"

"The food poor quality, the staff disappointed, the events without any guidance, poor terrible expensive"

"Did a 5-nights at Los Arcos. Overall, a great option if you value location & beach over a full luxury all-inclusive. Pros: Friendly staff, amazing location, great beach, solid food Cons: Limited amenities, not fully all-inclusive, unreliable Wi-Fi, little pool shade We usually stay at 5-star resorts up north, but tried the Romantic Zone for a change—& it was worth it for the price. The hotel is smaller but has everything you need. There are 3 connected pools; hours are 10am–10pm, but you can grab chairs earlier. Shade is limited at the pool & umbrellas go quickly. The beach is the highlight—staff set up chairs & umbrellas from 7am & are attentive all day. Drink service at both the beach & pool was always quick. Food was better than expected, especially the fresh pasta/seafood station. All-inclusive only covers the buffet; other restaurants cost extra (you get 1 free dinner at Agave every 5 nights). But Plenty of great spots nearby. Wi-Fi didn’t work most of our stay, which was frustrating. The staff truly stood out—Pablo & Emilio on the beach, Omar at the bar, Filipe serving nonstop, & Silvester at the hot station all went above & beyond. Location is unbeatable—20 mins from the airport, steps from the Malecón, shops, bars, & a Saturday market. We felt very safe exploring. If you’re looking for an activity-packed, luxury all-inclusive, this probably isn’t the place. But if you want a great beach, unbeatable location, friendly staff, & freedom to explore - try it out!"