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关于卡特兰桥酒店的点评

3 out of 5
卡特兰桥酒店
Glasgow Road, Lanark, Scotland

点评

8.4

很好

10 分 - 超赞。24 条好评，共有 57 条点评" "
8 分 - 还可以。21 条好评，共有 57 条点评" "
6 分 - 一般。9 条好评，共有 57 条点评" "
4 分 - 很差。2 条好评，共有 57 条点评" "
2 分 - 糟糕。1 条好评，共有 57 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.4/10

住宿条件和设施

点评

2/10 糟糕

真实旅客

2019 年 3 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hidden Gem
A hidden gem of a hotel. This was our third stay here and we will definitely be back
2019 年 2 月入住 1 晚
Reception 于 2019年02月23日 的回复
Good Morning, Thank you for taking the time to review our property. We are delighted you enjoyed your stay with us and look forward to welcoming you back. Kind Regards Cartland Bridge Hotel

8/10 还可以

真实旅客

满意：员工和服务，清洁度
2019 年 2 月入住 1 晚

10/10 超赞

Stephen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
2018 年 10 月入住 4 晚
. 于 2018年10月29日 的回复
Thank you for your feedback, we are delighted you enjoyed your stay with us.

10/10 超赞

will，gloucestershire

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable Hotel, helpful staff
Tucked away as Victorian mansion, surrounded by woodland, wooden panelling could have been gloomy, but friendly staff and very comfortable bed made an enjoyable stay. Lift would have been helpful, but guess listed status preclude this. Bar food not brilliant.
2018 年 9 月入住 1 晚
. 于 2018年09月22日 的回复
Thank you for taking the time to provide feedback on your stay with us. We are delighted that your stay was so welcoming and comfortable.

8/10 还可以

Michael，Lanark

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Easy travel to both Edinburgh and Glasgow
All good but cooked breakfast was not available as “gas was off” on first morning. The hotel is in a great position in great surroundings. May be a bit far to walk in to Lanark for some.
2018 年 9 月入住 2 晚
. 于 2018年09月22日 的回复
Thank you for taking the time to provide feedback on your stay with us. We apologise for the technical difficulties which prevented the provision of a cooked breakfast. This issue has now been resolved and steps taken to prevent similar incidences.

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 9 月入住 1 晚
. 于 2018年09月22日 的回复
Thank you for taking the time to provide feedback on your stay with us.

8/10 还可以

Ian

Nice room but tv reception was awful.
2018 年 9 月入住 1 晚
. 于 2018年09月13日 的回复
Thank you for taking the time to provide feedback on your stay with us. We are delighted that you were happy with your room and can advise that the issue with the television reception will be resolved shortly and is currently being upgraded.

6/10 一般

Paul

Convenient but Dull
Very convenient for my place of work and the staff were very pleasant. However, the menu choice is limited. The food itself is not great and often arrives missing items from the description. Very somber atmosphere in the bar during the evening.
2018 年 9 月入住 4 晚
. 于 2018年09月11日 的回复
Thank you for taking the time to provide feedback on your stay with us.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
First time business stay
Happy to move me to a double bed room on second night, the food was good but it is a limited menu if you want more choice it is a walk in to Lanark itself.
2018 年 9 月入住 2 晚
. 于 2018年09月7日 的回复
Thank you for taking the time to provide feedback on your stay.

8/10 还可以

Emma，Nottingham, UK

满意：清洁度、员工和服务、住宿条件和设施
Comfortable hotel, nice setting
This is a nice quiet hotel. The staff were nice and the room very pleasant. It was definitely good value for hotels in the area on the weekend when we travelled. The bed in the hotel room was a little on the small side which was a bit disappointing.
2018 年 8 月入住 2 晚
. 于 2018年09月1日 的回复
We are delighted that you were happy with your stay and we appreciate you taking the time to provide feedback.

6/10 一般

Nancy

On the Way to Elsewhere
One night stay in this Victorian interpretation of a medieval castle, which was a bit shabby and in need of an injection of some serious money to live up to its potential. Staff was friendly and helpful. Room was adequate.
2018 年 8 月入住 1 晚
. 于 2018年09月1日 的回复
Thank you for taking the time to provide feedback on your stay with us.

8/10 还可以

真实旅客

满意：住宿条件和设施，员工和服务
不满意：客房舒适度
Lovely hotel, great staff, shame about the bed!
Had a lovely stay at the Cartland Bridge in Lanark. Staff were friendly, hotel looked lovely but dated. Did not sleep well as bed was so uncomfortable and unfortunately our breakfast took ages to arrive. Other than that a lovely short stay.
2018 年 8 月入住 1 晚
. 于 2018年09月1日 的回复
Thank you for taking the time to provide feedback on your stay at our hotel. We will seek to resolve the issues you have noted.

4/10 很差

John

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Disappointing
Arrived at the hotel and the exterior looked like a proper country hotel and though we had struck lucky. Checked in to be told the restaurant was closed due to a wedding the next day. So we were treated to some very mediocre bar food..not good. There had been a funeral the day before our stay and the bar stock was low, no basics like diet lemonade. Our bedroom was fine but with quite a dated bathroom. The breakfast was awful, dry over cooked full Scottish gruel. But I think what really summed up my stay and the attitude of the hotel staff was the member of staff sitting on the reception counter talking to the receptionist, now that is touch of class you do not see every da. One word describes our stay.........disappointing.
2018 年 8 月入住 1 晚
. 于 2018年09月3日 的回复
Thank you for taking the time to provide feedback on your stay. We have noted the issues outlined and can confirm that steps have been taken to resolve them.

10/10 超赞

b

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Cartland Bridge Hotel
Stunning hotel in beautiful grounds. Friendly staff, great service.
2018 年 8 月入住 1 晚
. 于 2018年09月1日 的回复
Thank you for taking the time to provide feedback on your stay. We are delighted that you were happy with the service you received.

10/10 超赞

Christine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent
Lovely, characterful hotel in pleasant grounds, with friendly and helpful staff, spotlessly clean and comfortable room and excellent breakfast. Would highly recommend.
2018 年 8 月入住 2 晚
. 于 2018年09月1日 的回复
Thank you for taking the time to provide feedback on your stay. We are delighted that you were happy with the service you received during your time with us.

6/10 一般

Neil

满意：清洁度
不满意：客房舒适度，员工和服务
Very poor
Set in a beautiful quiet area, first impression great , good fast check in, down hill from there, poor food and flat lager, uncomfortable bed, leans one way , then to top it off I ordered my breakfast at 7.10 but did not get it until 7.55. Will not be staying again
2018 年 8 月入住 1 晚
. 于 2018年09月14日 的回复
Thank you for providing feedback on your stay. We have noted the points you have highlighted and can confirm that steps have been taken to resolve them.

10/10 超赞

Kevin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 8 月入住 2 晚
. 于 2018年09月1日 的回复
Thank you for taking the time to provide feedback on your stay.

10/10 超赞

angela

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
fantastic
great characteristic hotel
2018 年 8 月入住 1 晚
. 于 2018年09月1日 的回复
Thank you for providing feedback on your stay.

8/10 还可以

Duncan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely setting: leafy and quiet and in a beautiful surrounding. Beds and room comfortable. Breakfast good taking into account our dietary needs. Interesting hotel. I loved the Captain's office with its port hole window and fittings. The area of Lanark is lovely too, with rolling countryside and also New Lanark and the Falls of Clyde nearby. Could you want for anything more?
2018 年 7 月入住 1 晚
. 于 2018年09月1日 的回复
Thank you for taking the time to provide feedback on your stay. We are delighted that you were happy with the service you received.

10/10 超赞

KEITH

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Really enjoyed our stay , staff very nice and good food. Lovely large room.
2018 年 7 月入住 1 晚
. 于 2018年09月1日 的回复
Thank you for providing feedback on your stay.

10/10 超赞

dean

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
all good
all very good enjoyed our stay
2018 年 7 月入住 1 晚
. 于 2018年09月1日 的回复
Thank you for taking the time to provide feedback on your stay with us.

8/10 还可以

JOHN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Stayed for two days on business and room was large and good views and great location etc and plenty of parking
2018 年 7 月入住 3 晚
. 于 2018年09月1日 的回复
Thank you for taking the time to provide feedback on your stay with us.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
This was a perfect place for us to break up our journey. We were looking for something other than the typical mass market hotel and this certainly filled the bill. I was particularly impressed with the friendly and helpful staff.
2018 年 6 月入住 1 晚
. 于 2018年09月1日 的回复
Thank you for taking the time to provide feedback on your stay with us.

10/10 超赞

Linda

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
This is a really interesting hotel with a history. The staff where so pleasant and helpful. I would like to go again.
2018 年 7 月入住 1 晚
. 于 2018年09月1日 的回复
Thank you for taking the time to provide feedback on your stay. We look forward to your return visit.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Quiet retreat with a touch of class
The staff were very friendly and helpful and our room was light and airy. The breakfast was good too which set us up for a day round New Lanark and a walk to the Falls of Clyde. A very pleasant and relaxing stay.
2018 年 6 月入住 2 晚
. 于 2018年09月1日 的回复
Thank you for taking the time to provide feedback on your stay with us. We are delighted that you had a relaxing stay.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Interesting place, has many stories to tell. Forrest setting.
2018 年 6 月入住 2 晚

6/10 一般

Shaun

满意：清洁度、员工和服务、客房舒适度
2018 年 5 月入住 1 晚

10/10 超赞

kristina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
My husband and I arrived late and were pleasantly greeted by the staff. Breakfast was good and the hotel was clean.
2018 年 5 月入住 1 晚

8/10 还可以

John

满意：住宿条件和设施，员工和服务
Very friendly, comfortable and good value for money. Good food, will use it again.
2018 年 5 月入住 1 晚

10/10 超赞

Graham

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hidden gem of a hotel
A great hidden gem of a hotel. Good food, great service and a great feel about the old property. Definitely worth a visit.
2018 年 5 月入住 1 晚

10/10 超赞

Adrian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice breakfast.
Food and service were great. Bed was a little hard. Stunning building and surroundings, local Italian opposite church was fantastic.
2018 年 5 月入住 2 晚

8/10 还可以

Catherine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Feedback
Hotel grounds and facility well kept but bit awkward to get to rooms as no lift Staff very friendly but not all completely aware of operational routine. For instance, when we asked front desk for glassware to use in rooms (housekeeping had not provided) there was some confusion with finding When we checked out, the prepayment had not been processed and front desk wasn’t sure how to handle
2018 年 5 月入住 2 晚

6/10 一般

真实旅客

满意：清洁度、员工和服务、客房舒适度
不满意：住宿条件和设施
This is a fine building in a wonderful location. The staff were friendly, helpful and bright. Sadly the building needs an internal make over. Too dark and very 70s. Meals were good but the odd let down like poor bread. Condition ok but public areas too hot and minor items need repair, the odd drifting toilet seat or window stuck. Excellent for a one or two night stay. No longer.
2018 年 5 月入住 2 晚

8/10 还可以

真实旅客

满意：员工和服务、住宿条件和设施、客房舒适度
In Stadtnähe, aber ruhig gelegen
Guter Empfang Gutes Abendessen Außer Abreise, alles okay
2018 年 5 月入住 1 晚

6/10 一般

Stuart

满意：清洁度
不满意：住宿条件和设施
D A T E D
just here for the one night room very big but also dated and the bathroom was even more dated. No hot water in the morning either from the shower or the taps. Meal at night was fine never had breakfast

10/10 超赞

Andrew

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely hotel to stay and very quiet place and lovely view of fields. Good staffs attitude as we are deaf customers.

4/10 很差

cd231178，Hamilton

不满意：员工和服务、住宿条件和设施、客房舒适度
Poor
We spent a night recently which we had managed to only source and book through Expedia for a function we were attending. The hotel told us hotel was full when i booked through expedia and they had major issue on why they were still selling space, although it got sorted before we arrived. We were however put up in the cottage at the main road entrance so a noisy location and a two minute walk in very badly lit road to get the main hotel. If you are staying more than one night would recommend against it. Badly in need of updating as it looks like a throwback to early 80s. Could be nice if money spent on it. Meal was just about ok as was breakfast but staff seemed a bit all over the place and disorganised. Short of table space if most people turn up for breakfast at same time and overspilled into the bar, it can akso take an hour or so to get the hot breakfast order.Staff we did speak to at reception pleasant enough. Overall probably not value for money at around the £120 mark through expedia, believe it is nearer £90 if you can book direct but still i would still feel over charged. At best a 2-3 star.
2018 年 4 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Character Hotel in pleasant grounds
Pleasant relaxing Hotel which met most of my requirements. The room was well appointed and spacious but the bed was firmer than I prefer although I slept well enough. The evening meal left a little to be desired with some dishes off the menu but the breakfast was very good with lots of choice.
2018 年 4 月入住 1 晚

10/10 超赞

Owen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very friendly and helpful staff.

10/10 超赞

Patricia，Warrington England

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Enjoyable
We arrived to a warm and welcoming staff. The hotel is set in beautiful grounds. There was a well lit log fire set in a comfortable hallway. Our room was warm and comfortable and everything you expect on your stay. We had a very nice tasty meal at reasonable price. Will certainly be staying again in the future.
2017 年 12 月入住 2 晚

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful setting in its own grounds. A very impressive looking hotel that does not disappoint when you walk in. Lovely public areas and a large room that was well appointed and had an homely feel to it. I was on a business trip. But would go back for a weekend stay. Just so I can enjoy the food again.
2017 年 11 月入住 1 晚

8/10 还可以

Rich，Cambridge UK

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Distinctive hotel with grounds and views
Good food, ideal location for touring with distinctive features.
2017 年 11 月入住 1 晚

8/10 还可以

spike，lanark scotland

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Visit to Lanark
Period hotel could do with updating the bathroom. Very clean and quiet. Perfect for unwinding
2017 年 8 月入住 1 晚

6/10 一般

tony

满意：员工和服务，清洁度
Lanark stay over
Business trip set in lovely grounds
2017 年 8 月入住 1 晚

6/10 一般

Sue，Faversham Kent

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful hotel and location, shame about the food
The hotel is set in lovely grounds, is very peaceful and beautifully kept. Can see why it is a wedding venue. However we did not like the food, it was very much pub grub, it did not fit in with the surroundings. It lacked a little finesse. We live in Kent where completion is fierce within the catering trade and even our pubs have had to up their game. with a little tweaking it could be better.
2017 年 8 月入住 2 晚

10/10 超赞

mark

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
hotel with character...
Fabulous building, friendly staff. Good food. Freshly cooked breakfast.

8/10 还可以

Wayne，Bromley

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Just an overnight stay
I needed a room for the night in Lanark, which doesn't have many hotels or b&bs. The Cartland Bridge is a short taxi ride out of town. It's a beautiful old Manor house with a lovely wooden staircase leading to the rooms upstairs. My room was small but comfortable and quiet. The heating was more than adequate and I had to turn it down. The sash window could not be held open so there was a lack of ventilation. The staff were friendly and helpful. The night porter brought a pot of tea to my room when I arrived late. I would love to stay for a longer visit to enjoy the hotel and surroundings a bit more.

8/10 还可以

John

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great building
clean hotel Friendly staff

10/10 超赞

Mary，Boston Lincolnshire

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Cartland Bridge Hotel.
A beautiful hotel I would recommend to anybody. Everything was perfect and the meal we had was most enjoyable. I could have stayed here a week quite easily, loved it.
General Manager 于 2016年06月18日 的回复
Thank you for posting your lovely review, it's great to hear you had such an enjoyable stay with us. My team and I all look forward to your next visit with us. Kind regards Gary P Conlan General Manager