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关于瓦特豪斯新拉纳克自助式酒店的点评

3.5 out of 5
瓦特豪斯新拉纳克自助式酒店
Mill 1, New Lanark Mill Hotel, Lanark, Scotland

点评

9.0

非常棒

10 分 - 超赞。2 条好评，共有 4 条点评" "
8 分 - 还可以。2 条好评，共有 4 条点评" "
6 分 - 一般。0 条好评，共有 4 条点评" "
4 分 - 很差。0 条好评，共有 4 条点评" "
2 分 - 糟糕。0 条好评，共有 4 条点评" "

9.4/10

清洁度

6.8/10

员工和服务

8.0/10

住宿条件和设施

点评

10/10 超赞

真实旅客

2020 年 1 月入住 6 晚

8/10 还可以

Lisa

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
2019 年 11 月入住 3 晚
Peter (Interim Hotel Manager) 于 2019年11月26日 的回复
Many thanks for you kind review which has been shared with all concerned.

10/10 超赞

barry

团体旅客
满意：客房舒适度，清洁度
2019 年 10 月入住 3 晚
Peter (Interim Hotel Manager) 于 2019年11月26日 的回复
Many thanks for you excellent review which has been shared with all concerned.

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Good experience apart from being charged twice !
Waterhouse lovely clean & comfortable . Poor phone signal & no WI-FI a disadvantage . Despite prepaying by credit card got bill at checkout . Explained to receptionist who checked and confirmed prepayment . Was horrified to see next evening I was charged again for our stay . Immediately contacted hotel who suggested I ring next morning . Next morning I commenced the lengthy process of trying to get my money back ! Despite 5 phone calls I never got a call back as promised each time . Excuses were ‘busy’ ‘not available ‘ etc etc Eventually after 2 days my credit card was reimbursed .I was very disappointed with the process regarding billing mistakes . No call from hotel management to apologize . Despite its star rating an establishment is rated according to their processes when things go wrong . Clearly I was disappointed with my experience . Don’t promise a call back when you have no intention of doing so !
2019 年 8 月入住 3 晚