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"spa is a bit too pricy and without insurance reimburse option"

"Clean and new room! Everything is great with excellent staff who are very helpful. The only drawback is the rooms are very warm and we set the air con temperature in room to the ur desired temperature but it had no response. Outside was cold but they maintained the room at 24 deg C, not sure it is a city requirement or what. "

"N"

"Concierge staff ~ Leo Jiang and a fair small size lady (I'm not sure her name); hotel porter who stand at the entrance (the tall guy who work night shift), they are all friendly and helpful. However, receptionist staff need to improve to let guest feel welcoming. Room cleanliness is good too. Thank you all."

"Good location, near to the central railway station."

"very good. Excelent service."

"The room is very sizable comparing to some other Fairmont. Staff are very friendly and takes the luggage for us to our room. "

"No comments "

"I absolutely loved my stay here. The staff were really friendly and helpful. Ming helped me plan out my days in the park. The included breakfast was really robust and the location can't be beat for proximity to the park and peace/quiet. "