"During my reception they did not provide the room that should be, have to request then change it, that's what should be "Andaman Sea View". The Services was rude and not polite enough for a 5 stars. Our Suite, should have a Butler service included. Never ask us if we need any service or provide any extra caring, just "put" in my room 1 bag and 2 hats for use during my stay and pay for it if taken away back home (horrible, non hygienic, used and damaged bag) in attached file to notice. All that service make my stay in this hotel a nightmare and just broke my resting and holiday mood. Been to many St. Regis in the World, this one in LangKawi is the worst, not 1 star deserve, but the price surely is 5 stars. I should request refund for all the patience I had to do and complaint to the from desk manager. The pool bar staff is careless, the cocktail is horrible, beers is nice hehe. The Hotel hardware is nice but the software, means personnel attention from the staff need to fire some of them and retrain again, the others. I would never but never introduce this Hotel to any of my friends or colleagues and, who read this, be prepare for your surprises during your stay."
"There was no mention of the fact this hotel was unfinished, partially a building site. Lots of things not working, like the lift, jacuzzi and one of the restaurant. Building workers all over the place. Location is good, noise from noisy bars on the road side of the hotel from 10pm -2am. Breakfast was a bit disappointing not up to a 5 stars standard. "
