Temperance Lewis Ansted Community Park Hotels

"2 items: We suggest you have some gluten free items on the breakfast bar. And we reserved a 2 night stay but could only use one night. We were not allowed a refund for the 2nd night. Therefore we ended up paying double for our one night stay. Ridiculous!!! We tried to cancel our 2nd night and you refused a refund???"

"Went to check in only to find one person working and a line of people complaining that rooms were not cleaned before checking in new guests. Was told to come back around 4 when check in was at 3. The waterpark was great! But was told it was only open until 9 and would be closed the next day. We had no remotes for either tv in the room and didn't have control over the air/heat in the room. Only 1 elevator worked. No breakfast options. Nothing was open like the Snack Shop or restaurant in the hotel. Overall disappointment and won't be back. "

"Just average"

"Planned three-week stay (business trip) – the hotel’s website stated that the pool was undergoing renovations but would be open by the end of February; the hotel advertised a fitness center and laundry facilities – reality: March 24: pool—closed, fitness center—closed, laundry room—dryer not working, clothes from the washing machine not washed. A flyer in the room states that cleaning/towel replacement takes place at least every three days—reality: the first room cleaning didn’t happen until a week into the stay after three requests to the front desk, and the second cleaning again only after a request to the front desk. Unwilling staff referred me to the “manager,” who, however, was not present in the morning or afternoon. "

"Such a clean and friendly place to stay, close to everything and great food and drinks!"

"Very friendly staff! Nice clean rooms."

"Excellent staff "

"Quiet and everything needed nearby"

"We used Hotels.com for this room even though it is nice place we wanted a one night get away and showed up checked it payed and then found out the pool was completely dry ! So I returned to front desk and asked the m to return our money so we could stay somewhere else. He told me could do it because there was no manager . So we were stuck and had to make other plans stuck in this hotel . And all the ice machines were broke and the channel selection was terrible. The staff is incompetent and asked me to tall to the manager in the morning and still no discount . Trap house lol"