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关于凯富套房酒店的点评

2.5 out of 5
凯富套房酒店
2400 Buena Vista Rd, Lexington, KY

点评

8.0

很好

10 分 - 超赞。372 条好评，共有 910 条点评" "
8 分 - 还可以。289 条好评，共有 910 条点评" "
6 分 - 一般。114 条好评，共有 910 条点评" "
4 分 - 很差。87 条好评，共有 910 条点评" "
2 分 - 糟糕。48 条好评，共有 910 条点评" "

8.2/10

清洁度

8.4/10

员工和服务

8.0/10

服务设施

7.8/10

住宿条件和设施

7.8/10

环保

点评

8/10 还可以

Stephanie

与家人及幼儿出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stayed 1 night. Room was very comfortable and clean and the layout worked perfectly for our family of 5. The breakfast provided so much variety and was hot and tasty. The pool was clean and our daughter enjoyed swimming in the warm water. Would definitely recommend and would definitely stay again.
2024 年 5 月入住 1 晚

10/10 超赞

Rebecca

满意：清洁度、员工和服务、住宿条件和设施
Nice hotel clean room
2024 年 5 月入住 1 晚

8/10 还可以

Tara

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was nice and clean. Tub appeared rusty looking so no one showered. Breakfast was hot and staff was friendly. Would stay again
2024 年 5 月入住 1 晚
General Manager 于 2024年05月9日 的回复
Tara, we appreciate the feedback. Our management company is planning to refinish all our bathtubs in the near future. We hope to see you then!

10/10 超赞

Maria

Loved the tulips outside the door
2024 年 4 月入住 1 晚
General Manager 于 2024年05月9日 的回复
We love the tulips too, Maria! We hope to see you again!

4/10 很差

David

与家人出行
满意：住宿条件和设施，员工和服务
不满意：清洁度
The ADA handrail was loose, the mold behind the new shower is coming through, and the faucet was not properly blocked and attached to the joists. Plus the water damage above the shower head was painted over yet still rippled, but it was on par with the hair left in the shower. It was convenient at least..
2024 年 5 月入住 1 晚

10/10 超赞

Jennifer

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
We in joy are stay
2024 年 5 月入住 1 晚
General Manager 于 2024年05月9日 的回复
Thanks, Jennifer! We enjoyed accommodating your stay!

10/10 超赞

Taylor

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel. Felt clean and safe. Staff very friendly. Close to everything we needed and rupp arena
2024 年 4 月入住 1 晚
General Manager 于 2024年05月9日 的回复
This is great to hear, Taylor! We look forward to seeing you again!

10/10 超赞

Danielle

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Na
2024 年 4 月入住 2 晚
General Manager 于 2024年05月9日 的回复
Thanks, Danielle, for the perfect rating! We enjoyed having you!

10/10 超赞

Michelle

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was close to where we wanted to be and clean. No issues!
2024 年 4 月入住 1 晚
General Manager 于 2024年04月29日 的回复
This is great to hear, Michelle! We look forward to having you again!

2/10 糟糕

Robert

2024 年 4 月入住 3 晚

10/10 超赞

Elesha

满意：清洁度、员工和服务、住宿条件和设施
Comfortable bed, clean room
2024 年 4 月入住 1 晚
General Manager 于 2024年04月29日 的回复
Sounds like you had an excellent stay, Elesha! We hope to see you soon!

10/10 超赞

Tammy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The 2nd floor, where we stayed, is still being renovated, but our room was fine. The lady at the front desk in the evenings was super nice. I asked for towels, but they were still in the dryer. I didn’t need them immediately, and said I would come back the next day. 20 minutes later she brought warm towels up to our room 😊. I would definitely stay here again.
2024 年 4 月入住 3 晚
General Manager 于 2024年05月9日 的回复
Tammy, my staff and I thank you for your kind words! We all look forward to you staying with us again!

2/10 糟糕

Blake

2024 年 4 月入住 1 晚
General Manager 于 2024年04月29日 的回复
Blake, we are sorry to hear your stay was unsatisfactory. We hope for another opportunity in the future to better serve you!

10/10 超赞

charles kernell

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
General Manager 于 2024年04月29日 的回复
We appreciate the perfect rating, Charles! Don't be a stranger!

8/10 还可以

Patricia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
You could tell updates had been made since I stayed there over a year ago. Parking lot is small since some trucks have small trailers attached and they take up 3-4 parking spots. I think curtains need to be able to be pulled all the way across the window so the light in the parking lot can be blocked so you can sleep. We would definitely stay there again 😊
2024 年 3 月入住 1 晚
General Manager 于 2024年04月29日 的回复
We love the feedback, Patricia! We are slowly renovating much needed parts of the hotel. We hope you enjoy the changes when you return!

2/10 糟糕

Margaret

与配偶出行, 团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The walls had lights hanging down by wires, and the doors were taped and tarped to be painted, but i didnt see anyone paint at all. Breakfast was okay except you had to wait 30 minutes to sit down since there were so many people with only a few tables. Pool was overcrowded and dirty with no towels. The bed frames of the beds were sketchy, practically had to lay in the middle of the bed or the whole thing would tip over. Stayed two nights and house keeping didnt come, had to go to front desk to ask for more toilet paper.
2024 年 3 月入住 2 晚

4/10 很差

Jennifer

与家人及幼儿出行
不满意：员工和服务、服务设施、住宿条件和设施
It was under construction, nails on floor in hallway, the girl at the desk was rude and the pool appears to be leaking
2024 年 3 月入住 1 晚
General Manager 于 2024年03月27日 的回复
Jennifer, we apologize for the condition of the hotel during your stay with us! You are correct in that we are undergoing a small remodel in the hallways but our guest rooms remain untouched. I apologize if my desk clerk seemed at all rude during the check-in process. I'm not sure what could have contributed to this but I will most definitely look into it. I'm also unsure how our pool seems to be leaking? We just had it professionally cleaned and resurfaced so I will need to look into that as well. Please know that my staff and I appreciate your business. We hope for another opportunity in the future to better serve you!

10/10 超赞

Josh

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Hotel was great, room was spotless. Fast check in, breakfast was extremely basic but it was fresh so no complaints. Only negative was the noise from the interstate. It would be worth asking for a room not facing i75. I’d stay again, great value on a clean hotel in a good location
2024 年 2 月入住 1 晚
General Manager 于 2024年03月7日 的回复
We appreciate the comments, Josh! My staff and I look forward to seeing you again!

4/10 很差

Cody

与家人出行, 与配偶出行, 团体旅客
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
During our stay, there were a ton of kids there. Not a big deal, however, when we got back to the hotel later that night, the elevator was out. So only option was stairs. Doors slamming and kids running the halls all night made for a rough nights sleep due to very thin walls. In the morning, there was no hot water either. Didn’t try the breakfast, but the staff were friendly, bed was comfortable, and AC worked just fine.
2024 年 2 月入住 1 晚
General Manager 于 2024年03月7日 的回复
Cody, our apologies for the inconveniences you encountered! We hope for another opportunity to better serve you!

10/10 超赞

Janette

与家人出行
Very convenient. Just off the highway and clean.
2024 年 2 月入住 1 晚
General Manager 于 2024年03月7日 的回复
Thank you, Janette, for the perfect rating! Don't be a stranger!

10/10 超赞

Martha

2024 年 2 月入住 1 晚
General Manager 于 2024年03月27日 的回复
We love the perfect score, Martha! Please come again!

10/10 超赞

Paul

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
clean and helpful staff.
2024 年 2 月入住 1 晚
General Manager 于 2024年03月7日 的回复
We appreciate the compliments, Paul. We look forward to next time!

8/10 还可以

Keith

2024 年 2 月入住 1 晚
General Manager 于 2024年03月27日 的回复
Thank you, Keith, for the positive rating! We hope to see you next time!

8/10 还可以

Patricia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚
General Manager 于 2024年03月7日 的回复
Thanks for the rating, Patricia! Until next time!

6/10 一般

willie

满意：员工和服务，清洁度
不满意：服务设施
.
2024 年 1 月入住 1 晚
General Manager 于 2024年03月7日 的回复
Thank you for your rating. We hope to see you again.

10/10 超赞

Robert

与家人出行
Great place to stay while travelling!
2024 年 1 月入住 1 晚
General Manager 于 2024年03月7日 的回复
We appreciate the kind words! We hope to see you again!

10/10 超赞

Perry

2024 年 1 月入住 2 晚
General Manager 于 2024年01月15日 的回复
We thank you for the perfect rating, Perry! Please come again!

6/10 一般

Maria

2023 年 12 月入住 1 晚
General Manager 于 2024年01月15日 的回复
Thank you, Maria, for leaving a rating from your recent stay with us. We appreciate your business and hope we can earn a perfect score during your next visit!

10/10 超赞

Randall

Convenience to where we were going and the price.
2023 年 12 月入住 3 晚
General Manager 于 2024年01月15日 的回复
We are glad to hear you had a great stay with us, Randall. My staff and I look forward to seeing you next time!

10/10 超赞

ANNETTE

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is clean, the checkin was easy. The beds are very comfortable and the linen is very soft and the towels are thick and soft. The highway is very noisy but after awhile we got used to the noise and during the night it was quiet and we were able to sleep.
2023 年 12 月入住 1 晚
General Manager 于 2024年01月15日 的回复
We are glad to hear you had a great stay, Annette. Please know that we do offer ear plugs at the front desk as well as white noise machines to drown out the highway sounds. We all look forward to seeing you next time!

10/10 超赞

Leslie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Repeat Customers
We always stay here when we come to town. Convenient to our needs.
2023 年 12 月入住 2 晚
General Manager 于 2024年01月15日 的回复
We love earning repeat customers, Leslie! We are excited to see you again!

10/10 超赞

kathleen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice and spacious room
We stayed in the king suite and had tons of space. It was very well set up and laid out. The area was quiet and I felt safe. It is near everything that anybody could want to go to restaurants, shopping sites, etc.
2023 年 12 月入住 2 晚
General Manager 于 2024年01月15日 的回复
Sounds like you had an excellent stay, Kathleen! Please know that your business is appreciated and we hope to see you again soon!

10/10 超赞

Tyler

2023 年 12 月入住 2 晚
General Manager 于 2024年01月15日 的回复
We love the perfect rating, Tyler! Please come again!

8/10 还可以

Sophia

满意：清洁度
I had a comfortable two-night stay here. The property is outdated but clean.
2023 年 12 月入住 2 晚
General Manager 于 2024年01月15日 的回复
We appreciate the rating, Sophia! Our management company is planning to renovate in the near future! We hope to see you again once it gets completed!

2/10 糟糕

Cenquise

满意：员工和服务
不满意：服务设施
Nothing worked
2023 年 11 月入住 2 晚
General Manager 于 2024年01月15日 的回复
Oh no, Cenquise! I'm so sorry that your experience was anything less than exceptional. Please know that we appreciate your business and I hope you will give our location another opportunity in the future to better serve you!

10/10 超赞

Victor

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Was a nice room we had.
2023 年 11 月入住 1 晚
General Manager 于 2023年11月29日 的回复
We appreciate the lovely comment, Victor. Please come again!

10/10 超赞

LESLIE

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to what we needed.
2023 年 11 月入住 2 晚
General Manager 于 2023年11月28日 的回复
We appreciate the feedback, Leslie! My staff and I hope to see you again!

10/10 超赞

Scot S

2023 年 10 月入住 1 晚
General Manager 于 2023年11月8日 的回复
Scot, we appreciate the perfect 10/10 rating! My staff and I look forward to seeing you again!

8/10 还可以

Cory

2023 年 10 月入住 2 晚
General Manager 于 2023年11月28日 的回复
We appreciate the near perfect score, Cory! Please stay again!

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
General Manager 于 2023年11月8日 的回复
We thank you for the perfect score! Please come again!

4/10 很差

Kendra

与家人出行, 商务旅客
不满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
General Manager 于 2023年11月8日 的回复
Kendra, we apologize if your experience failed to meet your expectations. We hope you will give our location another chance in the future to better serve you!

10/10 超赞

Arthur

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
General Manager 于 2023年11月8日 的回复
We thank you, Arthur, for the perfect rating you gave our hotel! My staff and I look forward to seeing you again!

2/10 糟糕

Jane

与家人出行
满意：员工和服务
不满意：住宿条件和设施
Disappointed
Unfortunately there were bugs in the room. A large black on the wall and later and small quick one on the bathroom counter. The bar on the shower wall was partially out of the wall on the left end - it did seem sturdy when using it. Check and staff were friendly, helpful and courteous. Breakfast offered a good variety of food and was tasteful.
2023 年 10 月入住 1 晚
General Manager 于 2023年11月28日 的回复
Jane, please accept my sincerest apologies for the issues encountered during your stay. This time of year tends to bring in stinkbugs and they are annoying and, at times, difficult to control! Please know my staff and I appreciate your business and we look forward to seeing you again!

8/10 还可以

Maria

满意：清洁度、员工和服务、住宿条件和设施
Clean friendly good breakfast
2023 年 10 月入住 1 晚
General Manager 于 2023年11月8日 的回复
We appreciate the positive feedback, Maria! My staff and I hope to see you again!

8/10 还可以

Carrie

满意：清洁度、员工和服务、住宿条件和设施
We came early to prepare for a wedding, but a room wasn't clean yet. While we discussed what to do next, Alex at the front desk rushed out to our car as soon as a room became available so we could check in. We made it on time! However, the shower temp was erratic, and it started to burn my daughter. She rushed forward to turn it off and fell in the shower. She's pretty sore now.
2023 年 10 月入住 1 晚
General Manager 于 2023年11月8日 的回复
Carrie, our apologies for your experience with us! My staff and I hope that your daughter is feeling much better! Please let me know when you are back in the area as I would love to help you out with a discounted rate for the inconvenience!

10/10 超赞

Doris

与家人出行
满意：清洁度、员工和服务、服务设施
Although the facility is older, we found it to be very clean and the staff was helpful and friendly. Would stop there again.
2023 年 10 月入住 1 晚
General Manager 于 2023年11月3日 的回复
Thank you so much, Doris, for the lovely comments! My staff and I look forward to seeing you again!

10/10 超赞

DOUGLAS

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy to get to. Easy check in/out
2023 年 10 月入住 1 晚
General Manager 于 2023年10月12日 的回复
We appreciate the perfect rating, Douglas! We hope to see you again!

10/10 超赞

Aaron

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
General Manager 于 2023年10月12日 的回复
Thanks for the perfect rating, Aaron! It was a pleasure having you stay with us!

10/10 超赞

Kathy

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great overnight stay!
2023 年 10 月入住 1 晚
General Manager 于 2023年10月12日 的回复
Sounds like you had an excellent stay, Kathy! Please come again!

10/10 超赞

Monique

2023 年 10 月入住 1 晚
General Manager 于 2023年10月12日 的回复
Thank you so much, Monique, for the perfect score! It was a pleasure having you!