I only stayed one night and I have never stayed in any other place in Zambia so I cannot accurately compare this hotel to the standard of the country. However, this hotel advertised WiFi and there was zero WiFi in our chalet room. Also, there was no phone in our room. Additionally, the food and service were subpar. We got to the restaurant at around 6-6:15, and there are about 4-5 tables full of groups of 4 at each table. None of us had been asked for a drink until 30-40 minutes after we sat down. The service was inhospitable because they simply asked “are you ready to order” after finally arriving to our table. We also watched the staff for 30-40 minutes walk around and move tables and chairs. All 4 staff waiters were too consumed with moving 12 chairs and 5 tables for 30 minutes to adequately service the 20 people waiting to order water, drinks, or food. When the food finally came, it was subpar. The chicken Alfredo was from a can and unseasoned. The Thai chicken noodle salad was adequate but nothing special. The oriental chicken salad was served without dressing and then when the waiter brought dressing, they brought Italian dressing making me think about why they call it “oriental?” The reception staff was extremely standoffish. They were cordial but not welcoming nor warm like the service you might expect from a 3-5 star hotel. The grounds were beautiful. There were plenty of beware of animal signs but we never saw one animal during our one night stay.
