华丽双人房, 1 张双人床 | 防过敏的被褥、客房内保险箱、办公桌、熨斗/熨板

关于中央公园酒店的点评

3 out of 5
中央公园酒店
49/67 Queensborough Terrace, London, England

点评

7.0

还可以

10 分 - 超赞。305 条好评,共有 1180 条点评" "
8 分 - 还可以。379 条好评,共有 1180 条点评" "
6 分 - 一般。214 条好评,共有 1180 条点评" "
4 分 - 很差。143 条好评,共有 1180 条点评" "
2 分 - 糟糕。139 条好评,共有 1180 条点评" "

7.4/10

清洁度

7.6/10

员工和服务

6.8/10

服务设施

6.6/10

住宿条件和设施

7.0/10

环保

点评

6/10 一般

YM

与配偶出行
满意:员工和服务
不满意:服务设施
The bed sheet and blankets were not changed everyday. The response from staff for room service, e.g. an additional chair, is quick. Yet the most inconvenient thing to stay is the stability of WiFi service. The service was so unstable that I cannot download anything with my iPhone 15 Pro even though I could see that the WiFi signal was half way.
2023 年 10 月入住 6 晚
Nash, Guest Relations Manager 于 2023年10月25日 的回复
Dear Guest, We do offer housekeeping Service Everyday... but the linen changes are only available every 2 days. this is a standard procedure. we will check the WIFI issue with our IT department and make sure we resolve this as soon as possible.

8/10 还可以

Siu Yan

满意:员工和服务
Good
2023 年 6 月入住 6 晚
Nash 于 2023年09月1日 的回复
Dear Siu Yan,We really appreciate you taking the time out to rate your experience with usWishing to welcome you soon at the Central Park Hotel.Kind Regards,Central Park Hotel

6/10 一般

Mei Chum May

商务旅客
2023 年 4 月入住 5 晚
Cihat 于 2023年05月1日 的回复
Hi Mei Chum May, Thank you for your recent stay with us and I am glad to hear that you have enjoyed your overall experience at our hotel. I hope to welcome you back to our hotel on your next visit to London. Safe travels, Central Park Hotel

6/10 一般

So Chai

与家人出行
各方面都一般。洗手間比較狹窄。
2023 年 3 月入住 3 晚
Cihat 于 2023年04月7日 的回复
Hi So Chai, Thank you for your recent stay with us. I am happy to hear that you have enjoyed your stay with us. Please kindly note that we will be going under refurbishment soon to provide an excellent guest bedrooms to our guest. I hope to welcome you back to our hotel on your next visit to London. Safe travels,Central Park Hotel

8/10 还可以

真实旅客

与家人出行
满意:住宿条件和设施,员工和服务
2022 年 12 月入住 2 晚
Malak 于 2023年01月17日 的回复
Dear Guest,We were pleased to welcome you onboard and even delighted to learn that you enjoyed your stay. Looking forward to welcoming you back in at Central Park Hotel for ten out of ten experience. Warm Regards,Malak B.Guest Relations

4/10 很差

Cheok Ieng

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
very hot and mess
2021 年 9 月入住 15 晚

8/10 还可以

Sofia

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is overall okay. The staff were very nice, helpful and friendly. Traveling as a solo female, I felt very safe in the area and the hotel. They’re remodeling the hotel so there’s a loud drilling noise- I guess my only complaint.
2024 年 5 月入住 3 晚
Nash,Guest Relations Manager 于 2024年05月15日 的回复
Dear Sofia, Thank you for choosing Central Park Hotel, we are happy to hear that you felt safe and our team made sure you were happy during your stay. We look forward to welcoming you again in the future.

4/10 很差

Erica

与家人及幼儿出行, 与家人出行, 与配偶出行
满意:员工和服务
不满意:住宿条件和设施
We stayed on the 5th for our last night of travel before flying home the next afternoon. The beds were clean and comfortable enough, however, there was an absolute horrid sewer smell in the bathroom for our entire stay. I don’t know if it was from the construction going on, but it was totally off putting. We kept the door closed and the fan on the entire time and every time we had to go in there the stench just hit you right in the face. Totally reminded me of this one hotel we stayed at in Thailand... We checked out as soon as possible and sat at the airport for 5 hours instead with our 6 month old son. I personally would not stay here again.
2024 年 5 月入住 1 晚
Nash,Guest Relations Manager 于 2024年05月9日 的回复
Dear Erica, Thank you for staying with us, we are sorry to hear that there was a bad smell in the room. we will inform our maintenance team to check the room and take the necessary steps to resolve the issue. we apologize for any inconvenience this may have caused.

8/10 还可以

Phillip

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed here before, quite and near two tube stations
2024 年 5 月入住 4 晚
Nash,Guest Relations Manager 于 2024年05月8日 的回复
Dear Phillip, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 超赞

Isobel

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The door to the shower was very very small. Otherwise, all was good.
2024 年 5 月入住 2 晚
Nash, Guest Relations Manager. 于 2024年05月8日 的回复
Dear Isobel, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a wonderful time with us. we will inform our maintenance team to check the door and re adjust the size if scenery, we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

6/10 一般

MIHIR

满意:员工和服务,清洁度
The property is ideally located. The rooms are good The problem is with internet. I Harley got any internet It comes in and goes off
2024 年 5 月入住 2 晚
Nash, Guest Relations Manager. 于 2024年05月6日 的回复
Dear Mihir, Thank you for choosing Central Park Hotel, we are sorry to hear that the Wi-Fi was not working properly during your stay, we have raised it with our IT department, and they will investigate it immediately and take appropriate action. Kind Regards, Nash, Guest Relations Manager.

10/10 超赞

CARLOS

满意:清洁度、员工和服务、住宿条件和设施
Location
2024 年 4 月入住 1 晚
Nash, Guest Relations Manager. 于 2024年05月4日 的回复
Dear Carlos, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a wonderful time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

2/10 糟糕

Thaddee

团体旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Look good on the outside but the room trash
2024 年 5 月入住 1 晚
Nash, Guest Relations Manager. 于 2024年05月4日 的回复
Dear Thaddee, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a wonderful time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

4/10 很差

Steves

与家人出行, 团体旅客
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
I don't know if or what I did to offend, upset, or irritate the receptionist checking us in; i got the distinct impression that he didn't like me very much. At first, he gave me a room (M22) that was inaccessible via elevator ("lift" in the UK) requiring to take the stairs with my luggage and not providing any assistance whatsoever. In addition to being forced to take the stairs, the room is located in the far end of the hallway. The room itself was BAD; not only was the room very small barely fitting the bed and miniature desk, the room had a strong chemical smell. (The had a servants quarters vibe) I then went back to the receptionist informing him that i want another room as the current assigned room is unacceptable and unfit to house any guest even if or a short amount of time. He then assigned a different room (529). He then again made me carry my luggage back down the stairs. The newly assigned room, though more accessible, was only just slightly better. The room was just as small but with no smell. There are holes in the wall. I felt so flustered that I checked the room for bedbugs before settling in; no bedbugs, room clean. The room, however was hot. It turned out that the thermostat in the room was not lowering the temperature at all. I found a fan in the room which I assumed was to supplement or counteract the faulty thermostat. The fan itself was also broken; as it would not turn as it's supposed to without being constantly poked. I have video proof!
2024 年 5 月入住 1 晚
Nash, Guest Relations Manager. 于 2024年05月4日 的回复
Dear Steves, Thank you for choosing Central Park Hotel, we hope enjoyed your stay and all services where up to your satisfaction. Our room sizes vary according to its category, please refer to the room description to choose the size you prefer for the next visit... we hope to see you again in the future, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

4/10 很差

Zvonimir

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Like a prison
2024 年 4 月入住 2 晚
Nash, Guest Relations Manager. 于 2024年04月27日 的回复
Dear Zvonimir, Thank you for choosing Central Park Hotel, I hope you had a good time apart from the minor issue mentioned in your review about the room size, unfortunately some of the rooms are smaller than the other room category, we apologies for allocating a room which did not suit your preferences. This issue would have been solved while you were here by bringing it to our attention, we could have checked all the possibilities to resolve it. We wish to see you return as our valuable guest. Kind Regards, Nash, Guest Relations Manager.

6/10 一般

Audun

与配偶出行
满意:员工和服务,清洁度
Lavt under taket på rommene og litt trangt, men hyggelig personale og ganske nært til undergrunnen
2024 年 4 月入住 5 晚
Nash, Guest Relations Manager. 于 2024年04月27日 的回复
Dear Audun, Thank you for choosing Central Park Hotel, I hope you had a good time apart from the minor issue mentioned in your review about the room size, unfortunately some of the rooms are smaller than the other room category, we apologies for allocating a room which did not suit your preferences. This issue would have been solved while you were here by bringing it to our attention, we could have checked all the possibilities to resolve it. We wish to see you return as our valuable guest. Kind Regards, Nash, Guest Relations Manager.

10/10 超赞

Nayeli María

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bien ubicado, muy acogedor y de fácil acceso
2024 年 4 月入住 3 晚
Nash, Guest Relations Manager. 于 2024年04月24日 的回复
Dear Nayeli, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a wonderful time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

6/10 一般

Joost

2024 年 4 月入住 3 晚
Nash, Guest Relations Manager. 于 2024年04月29日 的回复
Dear Joost, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

8/10 还可以

ALBERTO

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very well located. Nice staff.
2024 年 4 月入住 1 晚
Nash, Guest Relations Manager. 于 2024年04月29日 的回复
Dear Alberto, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

6/10 一般

BEATRIZ,LA PUENTE

与家人出行
满意:员工和服务,清洁度
First of all the area is nice where the location of the hotel is but nothing was said that it’s under construction scaffolds all in the front so the picture that’s on your website is false at 9am they start hammering drilling everything that has under construction second the bathroom are very tinny the toilet it right next to the wall and shower glass also the drain in shower gets filled up quickly so has to turn off shower twice to complete my shower also there is no ac just a fan even if outside it’s 40-50 inside like 80 I complained several times they said no ac in the rooms but that’s a lie they should of change my room the secound day I was there especially since the ac was on in the hallways and they I heard them ask a guest if the air conditioning was working ok ! I would like to get a refund for at least 1/2 back is what I paid because of all the troubles I had even having the shower flood and all the water going to the carpet and smelling like a wet dog for 5 days ! Oh and then also the door rubbed against the carpet and it was so hard to push open it was horrible I did complain on on everything they just said will look into it gave me a bigger fan but never once was I offered to move even though my room was a disaster my room was 438 and everything was wrong there also 1/2 of the outlets did not work and the tea kettle in the room was burnt inside I forgot to tell them ! I gave up the location is great across the street from Kensington Palace ! Under construction
2024 年 4 月入住 10 晚
Nash, Guest Relations Manager. 于 2024年04月22日 的回复
Thank you for Choosing Central Park Hotel, we hope our location and services were up to your satisfaction... Dear Beatriz, Please note that we informed all travel agent, and we mentioned in all websites that we are under refurbishment, and we have the scaffolding outside the premises. all work commences after 9:30 am finishes before 4:30 pm... we notified all our guests prior to their check-in and it is also mentioned in your booking confirmation...we expect this project to finish soon, and we hope to see you again and we can assure you that this property will be transformed into a great shape and your future stay will be a wonderful experience. Kind Regards, Nash, Guest Relations Manager.

8/10 还可以

jason

与家人出行
满意:清洁度、员工和服务、服务设施
Pretty good, consruction work going on,... You can not claim to provide a full breakfast if there are no sausages!!!!
2024 年 4 月入住 1 晚
Nash, Guest Relations Manager. 于 2024年04月22日 的回复
Dear Jason, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! Please note that we mentioned in all websites that we are under refurbishment! please check your booking confirmation for your reference... we expect this project to finish soon, and we hope to see you again and we can assure you that it will be a wonderful experience. Kind Regards, Nash, Guest Relations Manager.

4/10 很差

Emma

与配偶出行
不满意:清洁度、服务设施、住宿条件和设施
The carpet was very stained to the point that we avoided taking off our shoes in the room. We had two pillows that were on the floor the day we requested for our room to be cleaned. When we returned, all the pillows were back on the bed and it was evident that none of the sheets or pillowcases were changed; there were multiple strands of hair still left on the pillow. When we called the housekeeping to request more pillows, we received four clean pillowcases to change our pillows and confirmed with them that none of the sheets were changed, they only made up the bed. The walls are very thin and you can hear all your neighbors and anyone in the hallway chatting or walking. The lighting in the room was stark and reminded us of a hospital setting. The location was good, it was very close to any transportation we required for our trip.
2024 年 4 月入住 4 晚
Nash, Guest Relations Manager. 于 2024年04月22日 的回复
Dear Emma, Thank you for staying with us. please note that our housekeeping department dose offer cleaning service on daily basis but we only change the linen on every other day and at departure. we apologise for any inconvenience this may have caused.

8/10 还可以

Nicolas

满意:清洁度、员工和服务、服务设施
The room was very clean and the bathroom seemed modern. The only downside was that the walls are so thing that you could join your neighbours conversation if you wanted, as you could hear every word or noise made. Same applies to the movies other people were watching
2024 年 4 月入住 3 晚
Nash,Guest Relations Manager 于 2024年04月22日 的回复
Dear Nicolas, Thank you for contacting Central Park Hotel, we hope you had a good stay except the noise issue from neighbouring rooms, we are aware of the problem and as you know that we are under refurbishment, we will make sure this issue is addressed and resolved during this project. we look forward to welcome you again in future. Kind Regards, Nash, Guest Relations Manager

8/10 还可以

Carlos

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
La habitación olía a cigarro, las instalaciones horribles a excepción del lobby, el recorrido al cuarto viejas y feas.
2024 年 4 月入住 1 晚
Nash,Guest Relations Manager 于 2024年04月19日 的回复
Dear Carlos, We are sorry to hear that the room had tobacco smell, i will inform the housekeeping team take extra effort to resolve this matter.

6/10 一般

Vadim

满意:服务设施,员工和服务
zx
2024 年 4 月入住 2 晚
Nash, Guest Relations Manager. 于 2024年04月19日 的回复
Dear Vadim, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 超赞

Payton

满意:员工和服务,清洁度
Good just a few bugs
2024 年 4 月入住 2 晚
Nash,Guest Relations Manager 于 2024年04月19日 的回复
Dear Payton, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a great time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

10/10 超赞

Carol

2024 年 4 月入住 2 晚
Nash, Guest Relations Manager. 于 2024年05月8日 的回复
Dear Carol, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

4/10 很差

Alexia

与配偶出行
满意:服务设施,清洁度
不满意:住宿条件和设施,员工和服务
Could hear adjacent rooms, and noisy outside, good location, old interior of rooms
2024 年 4 月入住 4 晚
Nash,Guest Relations Manager 于 2024年04月17日 的回复
Dear Alexia, Thank you for contacting Central Park Hotel, we hope you had a good stay except the noise issue from neighbouring rooms, we are aware of the problem and as you know that we are under refurbishment, we will make sure this issue is addressed and resolved during this project. we look forward to welcome you again in future. Kind Regards, Nash, Guest Relations Manager

10/10 超赞

Jason

满意:清洁度、员工和服务、住宿条件和设施
Everything is near by perfect place to stay if you are traveling you have easy access to restaurants and stores
2024 年 4 月入住 2 晚
Nash,Guest Relations Manager 于 2024年04月17日 的回复
Dear Jason, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

8/10 还可以

Anna

满意:员工和服务,清洁度
Overall nice, a bit small and rooms were warm with no ventilation except in the bath.
2024 年 4 月入住 7 晚
Nash, Guest Relations Manager. 于 2024年04月12日 的回复
Dear Anna, Thank you for choosing Central Park Hotel, I hope you had a good time apart from the minor issue mentioned in your review about the room size, unfortunately some of the rooms are smaller than the other room category, we apologies for allocating a room which did not suit your preferences. This issue would have been solved while you were here by bringing it to our attention, we could have checked all the possibilities to resolve it. We wish to see you return as our valuable guest. Kind Regards, Nash, Guest Relations Manager.

8/10 还可以

Sverre Bing

与配偶出行
满意:清洁度、员工和服务、服务设施
Veldig fin lobbybar.
2024 年 4 月入住 2 晚
Nash, Guest Relations Manager. 于 2024年04月12日 的回复
Dear Sverre, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

6/10 一般

Akua

2024 年 4 月入住 2 晚
Nash, Guest Relations Manager. 于 2024年04月29日 的回复
Dear Akua, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 超赞

GREGORY

满意:服务设施
Bel établissement, propre.
2024 年 4 月入住 2 晚
Nash, Guest Relations Manager. 于 2024年04月9日 的回复
Dear Gregory, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 超赞

Rory

满意:清洁度
2024 年 4 月入住 2 晚
Nash, Guest Relations Manager. 于 2024年04月9日 的回复
Dear Rory Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

8/10 还可以

Peter

团体旅客
满意:服务设施,清洁度
This hotel is very well placed with two Tube-stations close by. The hotel could use a renovation, as the rooms feel out of date in 2024, but everything worked. The cost of staying is OK, compared ti what you get.
2024 年 4 月入住 4 晚
Nash, Guest Relations Manager. 于 2024年04月9日 的回复
Dear Peter, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager

8/10 还可以

Simon

2024 年 3 月入住 1 晚
Nash,Guest Relations Manager 于 2024年04月24日 的回复
Dear Simon, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

8/10 还可以

Garry

满意:清洁度、服务设施、住宿条件和设施
Upon arrival at reception I submitted my debit card details to my allocated room which I find acceptable. However, upon arriving upon my first morning at the dining area I was asked to pay for the food immediately? … cannot understand this system when my card details have already been submitted At reception and they have a printed sheet containing the guest’s name and room number.. this aspect needs addressing.
2024 年 3 月入住 4 晚
Nash, Guest Relations Manager. 于 2024年04月1日 的回复
Dear Garry, Thank you for staying with us. please note that we do take Credit card details just to cover the incidental or accidental damages. unfortunately we do not have the facility to accumulate charges in the room. all sales are paid and completed up on service. we apologise for any inconvenience this may have caused. Kind Regards, Nash, Guest Relations Manager

10/10 超赞

Maximus

2024 年 3 月入住 1 晚
Nash, Guest Relations Manager. 于 2024年03月30日 的回复
Dear Maxumus, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

6/10 一般

Grace

与配偶出行
满意:住宿条件和设施,服务设施
不满意:员工和服务
The hotel was as advertised. Shower facilities were excellent. Found the hotel staff was very unhelpful (with the exception of one woman working the desk who was excellent).
2024 年 3 月入住 2 晚
Nash,Guest Relations Manager 于 2024年03月27日 的回复
Dear Grace, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

4/10 很差

John

2024 年 3 月入住 1 晚
Nash,Guest Relations Manager 于 2024年03月27日 的回复
Dear John, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a great time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

10/10 超赞

Michael,Chorley

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room was small but comfortable and clean, the shower was very powerful. Location was great, easy access to restaurants and two tube stations. Being so close to Kensington Park was great for walks away from the hustle and bustle. The area felt very safe. Paid extra for breakfast which was good and the cooked elements were great quality.
2024 年 3 月入住 3 晚
Nash,Guest Relations Manager 于 2024年03月27日 的回复
Dear Michael, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

8/10 还可以

RODERICK

2024 年 3 月入住 1 晚
Nash, Guest Relations Manager. 于 2024年04月16日 的回复
Dear Roderick, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 超赞

katsufumi

满意:员工和服务
Very good hotel
2024 年 3 月入住 1 晚
Nash, Guest Relations Manager. 于 2024年03月23日 的回复
Dear Kastufumi, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 超赞

rehema

与家人出行
满意:服务设施,员工和服务
The staff were very friendly
2024 年 3 月入住 1 晚
Nash, Guest Relations Manager 于 2024年03月22日 的回复
Dear Rehema, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager

8/10 还可以

Sabine Elsbeth

满意:员工和服务,清洁度
2024 年 3 月入住 7 晚
Nash, Guest Relations Manager. 于 2024年03月22日 的回复
Dear Sabine Elsbeth, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a great time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

8/10 还可以

Helen

满意:员工和服务,清洁度
Hotel was clean and in great location. Undergoing renovations which reduced functionality but didn't diaturb overly
2024 年 3 月入住 1 晚
Nash, Guest Relations Manager. 于 2024年03月16日 的回复
Dear Helen, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a great time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

6/10 一般

Gerard

Nedgången heltäckningsmatta! Trasig duschslang! Fick leva bakom fördragna gardiner under mina 10 dagars vistelse, då det var fasadställningar och störande byggarbete runt hela hotellet! Detta var inte något som förvarnades om vid min beställning! Ej heller något avdrag i priset för rummet!
2024 年 3 月入住 10 晚
Nash, Guest Relations Manager 于 2024年03月16日 的回复
Dear Gerard, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a great time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

4/10 很差

Samuel

商务旅客
满意:清洁度
不满意:住宿条件和设施,服务设施
The entire hotel smells very strongly of air freshener, likely to cover up the smell of damp, which was still evident in my room. There was a damp patch on the wall next to the non-functioning radiator. The bathroom had an infestation of small flies. The hotel is undergoing renovation work, meaning that only one lift was working.
2024 年 3 月入住 2 晚
Nash, Guest Relations Manager. 于 2024年03月15日 的回复
Dear Samuel, Thank you for staying with us. we will inform our housekeeping team to resolve this matter as soon as possible. we apologise for any inconvenience this may have caused.

8/10 还可以

Matthew

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
Stayed here for five nights. The hotel is nice and in a great location, easy to walk to Queensway or Bayswater station and not too far from Paddington station. We checked in early and they had no issue with it, the only thing was that the only rooms available were in the lower level. We didn't mind, as we were not planning on being there other than at night to sleep. The construction did not seem to be an issue at all for us and was only visible on the outside. The lobby was nice and clean and the staff was nice as well. After the third night, we noticed there seemed to be a leak coming from the wall from under the sink, leaking some rust-colored water. We informed the front desk immediately and they told us they'd get it fixed while we were gone. When we got back at night it was still there (I do think they tried fixing it but it just didn't work) and they moved us to a new room. The new room was MUCH bigger and nicer but still seemed to be a standard double. It seemed to be in the newly renovated part of the hotel and was on a different floor, although still on the lower level. The first room was very very tiny so the new one was much more comfortable. Just know the images while booking aren't necessarily what the rooms look like. Altogether it was nice and for the price, it was definitely good enough. I would stay here again.
Nash, Guest Relations Manager 于 2024年03月15日 的回复
Dear Mathew, Thank you for staying with us, as we have rooms available in all parts of the building, we recommend our guest to inform us prior to arrival about their preferred room location and facilities, as your reservation did not reach us with any request, we had to allocate the room according to the availability of the hotel. Kind Regards, Nash, Guest Relations Manager

6/10 一般

Graham

商务旅客
满意:员工和服务,清洁度
The staff are pleasant. Generally clean hotel and good breakfast. However. Bed was hard and could feel the wooden base. Could hear conversation in neighbouring room very clearly and people speaking in corridor at 4am could very clearly be heard. I did not sleep well. Pity really since as I say, liked the staff, breakfast and general cleanliness
2024 年 3 月入住 1 晚
Nash, Guest Relations Manager 于 2024年03月15日 的回复
Dear Graham, Thank you for contacting Central Park Hotel, we hope you had a good stay except the noise issue from neighbouring rooms, we are aware of the problem and as you know that we are under refurbishment, we will make sure this issue is addressed and resolved during this project. we look forward to welcome you again in future. Kind Regards, Nash, Guest Relations Manager