The bed sheet and blankets were not changed everyday. The response from staff for room service, e.g. an additional chair, is quick. Yet the most inconvenient thing to stay is the stability of WiFi service. The service was so unstable that I cannot download anything with my iPhone 15 Pro even though I could see that the WiFi signal was half way.
YM
2023 年 10 月入住 6 晚
8/10 还可以
Siu Yan
2023 年 8 月 31 日
满意:员工和服务
Good
Siu Yan
2023 年 6 月入住 6 晚
6/10 一般
Mei Chum May
商务旅客
2023 年 4 月 25 日
Mei Chum May
2023 年 4 月入住 5 晚
6/10 一般
So Chai
与家人出行
2023 年 4 月 5 日
各方面都一般。洗手間比較狹窄。
So Chai
2023 年 3 月入住 3 晚
8/10 还可以
真实旅客
与家人出行
2023 年 1 月 7 日
满意:住宿条件和设施,员工和服务
真实旅客
2022 年 12 月入住 2 晚
10/10 超赞
FANAUA
2025 年 7 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were friendly, check in process was quick and easy. Close to all the places we wanted to go and sightsee, so many nice places to eat, have coffee in Queensway.
FANAUA
2025 年 7 月入住 2 晚
8/10 还可以
Espen
与家人出行
2025 年 7 月 27 日
满意:清洁度、员工和服务、服务设施
The service was good , but the rom was very small.
Espen
2025 年 7 月入住 4 晚
8/10 还可以
Thomas
与家人及幼儿出行
2025 年 7 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was excellent. The rooms were clean and modernly decorated. They are not huge but that is to be expected in London.
I enjoyed that there was properly work A/C, especially since there was a bit of a heat wave.
With the unfortunate fact that there outside was scaffold and covered due to restoration & maintenance the inside was lovely and did not impact my stay.
Thomas
2025 年 7 月入住 5 晚
8/10 还可以
Jessica
与家人出行
2025 年 7 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was under renovation so was loud with drilling sounds during the week after 10am. Also there was no air conditioning in my room and it was very hot during the heatwave and I couldn’t open my window more than 10cm as I was on the ground floor. However staff were kind and friendly and the breakfast was great - the location is fantastic and near many eating options.
Jessica
2025 年 7 月入住 3 晚
10/10 超赞
shailesh
2025 年 7 月 24 日
Excellent
shailesh
2025 年 7 月入住 3 晚
8/10 还可以
Russell
团体旅客
2025 年 7 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall the property is great! The included breakfast was delicious and the staff was very nice. The lobby and hallways are air conditioned so when you come inside from a long walk around Kensington Gardens it's a nice relief....however the rooms are not air conditioned. So when you get upstairs it is a warm/humid/hot room waiting. If they could get air in the rooms like they have in the hallways this would be a perfect hotel!
Russell
2025 年 7 月入住 2 晚
10/10 超赞
Christine
2025 年 7 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the convenience and will be wonderful when the hotel is fully renovated.
Staff were wonderful & had a high standard
Christine
2025 年 7 月入住 4 晚
8/10 还可以
Sherri
与家人出行
2025 年 7 月 19 日
满意:清洁度、服务设施、住宿条件和设施
The renovated room was very nice and especially since it had air conditioning. Unfortunately the way to contact the front desk/housekeeping is not efficient. The mornings were also quite loud with the construction!
Sherri
2025 年 7 月入住 4 晚
10/10 超赞
Nathan
2025 年 7 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love it! I would for sure stay again on my next trip to London! Quick and friendly check in, good staff! And secure! Cheers
Nathan
2025 年 7 月入住 4 晚
8/10 还可以
s.stephanie
与家人出行
2025 年 7 月 16 日
满意:清洁度、服务设施、住宿条件和设施
Staff was very helpful
s.stephanie
2025 年 7 月入住 5 晚
6/10 一般
Glenn
2025 年 7 月 14 日
满意:住宿条件和设施
Check-in process slow and big queue. Property clean and good location near 2 underground stations. Room too hot in warm conditions, small desktop fan only means of cooling, not sufficient. Only vacant plug socket too far away from bed.
Glenn
2025 年 7 月入住 1 晚
6/10 一般
Ronald
与配偶出行
2025 年 7 月 14 日
满意:服务设施,清洁度
The property is under renovation. Only one lift working in a large hotel. Information regarding this would have been helpful at time of booking.
Staff at the hotel were excellent.
Ronald
2025 年 7 月入住 3 晚
8/10 还可以
Yudeca
与家人出行
2025 年 7 月 14 日
满意:住宿条件和设施,清洁度
It was a nice property and located a few mins walk to the train stations, coffee shops, and restaurants.
Yudeca
2025 年 7 月入住 6 晚
2/10 糟糕
Colin Sellar,Melbourne
与家人出行
2025 年 7 月 11 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The only thing I can honestly say about this property is that it’s incredibly disappointing. It is currently undergoing major renovations, but that’s no excuse for the poor experience provided. The property does not live up to expectations, especially considering the premium prices they charge.
What’s advertised on Expedia looks nothing like the reality. The standard is far below what was promised outdated, noisy, and lacking in basic comfort. Even once the refurbishments are complete, I won’t be returning. There are far better options out there for the same price or less.
Colin Sellar
2025 年 7 月入住 4 晚
10/10 超赞
Michelle
与家人出行
2025 年 7 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff at this hotel was so friendly and helpful. They let us check in early and check out late to meet our flight needs. The hotel is undergoing renovations and will be amazing when they finish. Despite the current construction, the staff made the stay worth it. I also love this location in London. Nearby tube access makes any siteseeing close, but this neighborhood is quiet and chill.
Michelle
2025 年 6 月入住 2 晚
8/10 还可以
Kariann
与家人出行
2025 年 7 月 10 日
满意:服务设施
Bra beliggenhet, hyggelig personale og helt greie rom. Et svært godt hotell i forhold til prisen.