2/5 Poor
Lorenzo
Travelled with family
28 Sept 2022
Disliked: Cleanliness, staff & service
I wish I could give negative 5 stars. Don't let good pictures fool you. Spend a little bit more and stay somewhere nicer.
1. The hallways look straight out of a 1980s horror movie, my shoes felt nasty after walking on them. In comparison, the tube stations are a lot cleaner.
2. The cleaning staff has no training in making sure they can give enough warning before entering a room. They walk in on me twice when I was half dressed.
3. The rooms are tiny and if you have big bags, you won't be able to fit in.
4. The worst part of this place is the staff incompetency, besides a few exceptions, most of them don't even know the basics of customer service. I had a blonde receptionist with a thick accent denying me a complimentary late checkout promised by one of the managers because one of the staff entered my room without my warning while I was in there. She raised her voice and threatened to call security because she was incapable of doing her job.
AVOID THIS PLACE AT ALL COST!!!
Lorenzo
Stayed 3 nights in Sep 2022