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Grand Concerto Hotel

3.0 star property
Hotel with a 24-hour front desk, a short walk to Hyde Park

Choose dates to view prices

Photo gallery for Grand Concerto Hotel

Front of property
Front of property
Exterior
Front of property
In-room safe, iron/ironing board, free WiFi, bed sheets
Located near Hyde Park, Castleton Hotel offers a warm welcome with free in-room WiFi. Connect to the city with an area shuttle and tour assistance, then unwind knowing your belongings are safe in luggage storage or at the front-desk safe.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Parking available
  • Housekeeping
  • Free WiFi
The current price is HK$1,312
HK$1,574 total
includes taxes & fees
7 Sept - 8 Sept

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Single Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Single Room

Highlights

Air conditioning
Heating
Flat-screen TV
Hairdryer
Coffee/tea maker
Free bottled water
Electric kettle
Cable/satellite channels
  • 97 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Twin Room

Highlights

Air conditioning
Heating
Flat-screen TV
Hairdryer
Coffee/tea maker
Free bottled water
Electric kettle
Cable/satellite channels
  • 108 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Quadruple Room

Highlights

Air conditioning
Heating
Flat-screen TV
Hairdryer
Coffee/tea maker
Free bottled water
Electric kettle
Cable/satellite channels
  • 183 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Triple Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Triple Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Flat-screen TV
Hairdryer
Coffee/tea maker
Free bottled water
Electric kettle
Cable/satellite channels
  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room (No Window)

In-room safe, iron/ironing board, free WiFi, bed sheets

Double Room (No Window)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Renovated in 2016
Hairdryer
Coffee/tea maker
Free bottled water
Electric kettle
  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Double Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Blackout curtains
Hairdryer
Coffee/tea maker
Free bottled water
Electric kettle
  • 140 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room with Sofa Bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Family Room with Sofa Bed

Highlights

Air conditioning
Heating
Flat-screen TV
Hairdryer
Coffee/tea maker
Free bottled water
Electric kettle
Cable/satellite channels
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

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21 Sept - 22 Sept
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About the area

Map
164-166 Sussex Gardens, London, England, W2 1UD

What's nearby

  • Hyde Park - 5 min walk - 0.4 km
  • Marble Arch - 13 min walk - 1.2 km
  • Oxford Street - 4 min drive - 2.0 km
  • Kensington High Street - 5 min drive - 2.4 km
  • Buckingham Palace - 6 min drive - 3.1 km

Getting around

  • Paddington Underground Station - 2 min walk
  • London Paddington Station - 3 min walk
  • Heathrow Airport (LHR) - 42 min drive

Restaurants

  • ‪Angus Steakhouse Paddington - ‬2 min walk
  • ‪Sawyers Arms - ‬2 min walk
  • ‪Paramount Lebanese Kitchen - ‬2 min walk
  • ‪Mihbaj - ‬3 min walk
  • ‪The Bear (Craft Beer Co.) - ‬3 min walk

About this property

Grand Concerto Hotel

Hotel near Hyde Park
Close to Marble Arch and Kensington Gardens, Grand Concerto Hotel has plenty to offer. Guests can connect to free in-room WiFi.
Other perks include:
  • Full breakfast (surcharge), self-parking (surcharge) and a local area shuttle
  • A 24-hour front desk, luggage storage and a front desk safe
  • Tour/ticket information, smoke-free property and a lift
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Grand Concerto Hotel include comforts, such as air conditioning, in addition to amenities, such as free WiFi and safes. Guests reviews say good things about the clean rooms at the property.
Other conveniences in all rooms include:
  • Showers, free toiletries and hairdryers
  • Flat-screen TVs with cable channels
  • Wardrobes/cupboards, electric kettles and heating

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Secured parking on site (GBP 30 per day)
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 15 for adults and GBP 15 for children

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift (65 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 2 buildings
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests must show a valid passport or ID copy.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of GBP 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately GBP 15 for adults and from GBP 15 for children
  • Secured self-parking fee: GBP 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Parcel deliveries will not be accepted and will be returned to sender.

Property is also known as

Castleton Hotel London
Castleton Hotel
Castleton London
Castleton Hotel London, England
Castleton Hotel
Grand Concerto Hotel Hotel
Grand Concerto Hotel London
Grand Concerto Hotel Hotel London

Frequently asked questions

Is Grand Concerto Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Grand Concerto Hotel?

As of 2 Sept 2025, prices found for a 1-night stay for 2 adults at Grand Concerto Hotel on 7 Sept 2025 start from HK$1,311.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Grand Concerto Hotel?

Self-parking is available for GBP 30 per day. Limited spots are available.

What time is check-in at Grand Concerto Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Concerto Hotel?

Checkout is at 11 AM.

Where is Grand Concerto Hotel located?

Located in London City Centre, this hotel is within a 10-minute walk of Hyde Park and Kensington Gardens. Marble Arch and Kensington High Street are also within 1 mile (2 km). Paddington Underground Station and London Paddington Station are within a 5-minute walk.

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Grand Concerto Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 28 out of 51 reviews
Rating 8 - Good. 11 out of 51 reviews
Rating 6 - Okay. 8 out of 51 reviews
Rating 4 - Poor. 4 out of 51 reviews
Rating 2 - Terrible. 0 out of 51 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was so good, the staff was very nice and the bedroom it was perfect for us
Stayed 4 nights in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great amenities and beautiful facility. The bars and breakfast were great.
Stayed 4 nights in Aug 2025

10/10 Excellent

Shannon

Liked: Amenities
We loved the location of the Hotel. The staff was very friendly and helpful. Although small by Texas standards, the room and bed was very comfortable. We stayed 5 nights and would recommend this hotel
Stayed 5 nights in Aug 2025

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Easy access to the underdround ou train station. Hotel is modern.
Stayed 5 nights in Aug 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good , convenient hotel
Stayed 1 night in Jul 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for Paddington Station and surrounds. Facilities were very clean and tidy, front desk staff friendly and helpful. Breakfast was a little underwhelming but covered the basics (notable exception of NO marmalade!)… Would book again.
Stayed 2 nights in Aug 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has charm and elegance. But they are understaffed at the front desk and glib to customers.
Stayed 1 night in Jul 2025

10/10 Excellent

Alyssa

Liked: Cleanliness, amenities, property conditions & facilities
It was the perfect sized room and had really cold AC. The breakfast was good. The room was very clean and comfortable.
Stayed 1 night in Jul 2025

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast area was a tad claustrophobic and the food a little mediocre. But the new hotel conversion has made the most of the building and it’s safe and very convenient. The staff are excellent - polite and efficient.
Stayed 1 night in Jun 2025

10/10 Excellent

L Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere
Stayed 1 night in Jun 2025

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, Location, Location! 900feet from Paddington Station. Love the AC! Keeps the room comfortable and quiet. Nicely updated rooms. Rooms are smaller. This makes getting around a bit tight. The staff is genuinely interested and attentive to your questions and needs.
Stayed 2 nights in Jul 2025

8/10 Good

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were mostly friendly once you get to know them. The room was small but cosy. The food was good but unable to get the milk hot for a coffee as used special milk not in there machine.
Stayed 4 nights in May 2025

6/10 Okay

Robin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was convenient (being close to Paddington station), reasonably priced (for London) and newly renovated. One shortcoming was that there was a strip of bright white LED lights above the bed in the room that couldn't be turned off at night. When I called the person at reception they said this was a security feature in all rooms and couldn't be turned off. They were so bright it made it almost impossible to sleep.
Stayed 1 night in Jul 2025

4/10 Poor

Nga Lai

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an awful experience to stay. The isolation fan in the toilet didn’t work. We asked the staff to fix but they said nothing could be done at the weekend. On Monday, still no one came to fix it. The walls were so thin that we could hear water running in the pipes and the sewage, even the air conditioner was making some sound of water dripping. There’re always flies in the room even you drove them out. They kept coming in. There must be a ‘fly door’ somewhere. One night at 5 am, the smoke detector siren went off for a minute. We asked for a change of the room but the staff said the type of room wasn’t available and they couldn’t upgrade our room. That meant we could just accept downgraded services without even an apology.
The lamp in the bathroom when we entered
A fly rested on the wall
Can you spot the two flies?
Stayed 3 nights in Aug 2025

6/10 Okay

Christine

Liked: Cleanliness, property conditions & facilities
The Grand Concerto Hotel (formerly Castleton Hotel per my credit card) has improved from what looked like a nightmare online. Great location near Paddington Station - perfect for travel and good value for the price. It looks really nice inside too - but the rooms are small so keep that in mind. The customer service, however, was seriously lacking. When I needed laundry info, staff said they don't offer it and claimed not to know any nearby places (Central Wash and Lilas are walking distance per Google). Worse was at 3 AM departure when my phone internet wasn't working (there was no trains running at this time, no taxis outside either) - not their fault, but I asked for a taxi number. They refused to help, saying "they don't do this." A staff member was watching videos on a laptop but wouldn't look up a taxi company. Most hotels would at least give you a phone number or call one for you. Had to walk to Paddington at 3 AM where security actually helped me. Nearly missed my flight. And again it is not their problem, but as a traveler this was something I never experienced at any accommodation. Staff handled basic requests like toilet paper fine but showed zero problem-solving skills for actual travel needs. The buffet was okay too, but there is also a good place called Mimo's across the street. Bottom line: Excellent location and price, but don't expect help beyond the absolute basics. Have backup plans ready and if you encounter a problem, try and solve it on your own.
Stayed 3 nights in Jul 2025

10/10 Excellent

Marthe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Et koselig hotell som ligger sentralt og nær tube. Rommene er ganske små og trange, men på en feriereise så brukes rommet kun til å sove å stelle seg så det er overkommelig. Frokosten er inne i en koselig hule, men utvalget var lite men det var godt.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bequeme saubere zimmer. Klein aber völlig ausreichend fürn städtetrip. Perfekt angebunden.
Stayed 2 nights in Jul 2025

8/10 Good

Yukako

Liked: Cleanliness, staff & service, amenities
凄く小さなホテルで隣の人の声も丸聞こえな感じですが、スタッフの方はフレンドリーで、交通の便も良くてとても良かったです。
Stayed 4 nights in Aug 2025

4/10 Poor

Manon

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel bien situé pour visiter, chambre propre. Cependant, de nombreux points négatifs : - nous avons eu une chambre en sous-sol, toute petite et sans fenêtre et après multiples vérifications, cela n’était mentionnée nul part lors de notre réservation. L’impression d’étouffer parfois malgré le purificateur d’air, très bruyant mais ducoup impossible à laisser la nuit. - notre chambre était très bruyante : sous-sol = bruit et vibrations du métro, personnel parfois peu discret (chambre située à côté d’une réserve pour le personnel), mauvaise insonorisation des murs… - Petit déjeuner assez restreint en terme de choix. On ne s’est pas sentis bien dans cette chambre. Nous ne considérons donc pas qu’elle valait le prix important que nous avons payé pour 4 nuits.
Stayed 4 nights in Aug 2025

10/10 Excellent

James

Stayed 7 nights in Aug 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

Anthony

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Jul 2025

4/10 Poor

Lorena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Keine Zimmer im Keller gebucht und trotzdem bekommen! Extrem laut, man hört alles!
Stayed 3 nights in Jul 2025

10/10 Excellent

Marlen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Lage, sehr freundliches Personal und sehr sauber. Zimmer zwar klein, aber völlig ausreichend.
Stayed 4 nights in Jul 2025

10/10 Excellent

Eva

Stayed 1 night in Jul 2025