Verified review
8/10 Good
Lauren M.
11 Jan 2025
Liked: Cleanliness, check-in, communication, location, listing accuracy
City Break in London
My family of 5 adults stayed at this property for 4 nights/5 days over the holidays. The location was amazing! The flat is situated in a very upscale neighborhood within easy walking distance of shops, restaurants, and several tube lines. The flat is nicely furnished and seems to have been recently remodeled. The living area has a large dining table, two large sofas and a huge TV, which was very comfortable for a family of five. The heating and hot water were also good. On the negative side, there were a few issues. The beds were absolutely terrible. The mattresses were extremely thin and uncomfortable, to the point that we could feel the underlying bed slats, like cot mattresses. A good night's sleep was nearly impossible. It absolutely ruined the stay for my husband. Another problem was the floors, which looked brand new but seemed to be installed incorrectly. They were sagging between the floor joists and made terrible squeaking sounds. It was so loud, we kept waking up in the night every time anyone tried to use one of the two bathrooms, which were in the hall. The last issue was the kitchen. The appliances functioned poorly. The water filter leaked nonstop and the toaster set the fire alarms off if turned on. We didn't try to cook any meals, so I'm not sure about the stove. Overall, I would recommend the flat for the location and living room but don't expect any sort of comfort in the bedrooms.
Stayed 4 nights in Jan 2025