Phoenix Lookout Mountain Golf Club Hotels

"This listing on Hotels.com does not properly express the true nature of the hotel. Granted the location is very good, but the hotel is an older facility. The carpets in the room smell, the place is dingy and old looking, the staff is nice but some of them are inattentive. I booked the hotel not only for the location, but because it indicated that it has a a pool, a hot tub, and a gym. The gym is basic but good for a workout. The pool is OK, but the water was too cold. It would have helped if the water was heated a bit. But, the worse part of the whole deal is that the hot tub was not heated at all. I booked the hotel because I have a bad back and I wanted to use the hot tub after my meetings. One good thing is that there is gathering area near the pool. They do allow smoking and even cigar smoking which is great. I smoke cigars. But, the area was filthy - crap everywhere. They have grills for cooking which is great - but again, crap everywhere. Bottom line - the hotel is your typical Third World owned enterprise with people who simply do not care. I am disappointed with Hotels.com and will never book with them again. Thank you. "

"The staff was great."

"The area was sketchy and hotel was run down. The wasn’t clean and no amenities to speak of. Cheap price but obviously you get what you pay for. "

"Cute place to stay. Staff was friendly. The place does need some renovating. "

"Room a bit outdated - great pools but not enough shade areas. Good food at the pool and good service poolside and at the bar. Lots of walking to get around but they have shuttles "

"Wifi worked. Did not need a work area."

"This place is a dump!! Homeless people wander around the parking lots, trash everywhere! The clerk could not find the time to help us locate our room. The room was filthy!! Mold in the shower, pubic hair on the bathroom floor, carpets not vaccumed, closet doors falling apart, looks like someone threw an egg on the wall and it was never cleaned up, holes in the sheets, stained sheets and lastly... boogers on the bathroom walls. There was a fire that broke out and the fire alarms did not go off. Three rooms were destroyed in the fire. That night they cut the power to the building and did not go around to tell people. No power in 90 degree temps in the middle of the night while sleeping...."

"The room was clean, restaurant was yummy, pool was being remodeled and most of the ice machines were down but I just went to a different floor."

"Good stay"