Phoenix Castles N' Coasters Hotels

"Homelessness in the area fine otherwise "

"We stayed for 6 nights. The room was big. I liked that some dishes and silverware were provided and some other items if you were to buy food to save money and make in the room. Bed was comfortable. Staff who worked there was nice. Gym was small but got the job done. Plenty of laundry options (we didnt use them just saw them). I will say the inside could use a makeover. Some fresh paint, new carpet/flooring, and new furniture. The air conditioning unit in our room looked like someone did a DIY to get it running from the living room to the bedroom. Would suggest getting an HVAC company to make it right. Finally the hot tub dial was broken so we couldnt use it. Another guest let the front desk know the first day we were there but nothing was fixed which was a bummer. "

"Good location with easy parking. Staff was friendly. The bathroom could have been better cleaned. "

"Awesome place"

"A/c was adequate. Parking felt safer in front. "

"The property was spacious, and my unit was as large as an apartment, so I had plenty of room to spread out. The pool was great, but the best thing about it is that I went down there to see spring training games, and its location just north of Phoenix meant that I was within a half hour of all of the ball parks! The people running the place were very nice as well!"

"Hyatt place is usually our favorite hotel because it is clean and dependable. This experience was very different. The property was very rundown and dirty. Only one working elevator and that one had a broken grab bar. No ice machine. In the room the carpets were stained and dirty. The ceilings were cracked. There were lots of scratches on the door around the door knob. The air conditioning was very loud. There was no soap in the shower, the large container was empty. The room was in terrible disrepair with Messi caulking around the edges. Lots of dust bunnies hanging from the popcorn ceiling."

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"Property is old. Water draining very slow in shower/tub. Staff is very helpful."