Northern Phoenix Hotel with Pool

"tweaker town"

"It was friendly and nice place. "

"We booked this hotel based on the very positive ratings on Expedia, but we have a very poor time. Here are our notes: 1. There was a water leak in the room above us which caused us to evacuate it for the day. It ruined our plans and we missed out on a big spring training game and couldn't resell the tickets. There were water/mold stains in the shower area. 2. There was no soap in the facility. No soap in the bathrooms by the breakfast area, no hand soap in the restroom, no body soap in the shower. 3. In the breakfast area, there were no napkins and the coffee was undrinkable. The half and half was left at room temperature and they only had sugar free jam. 4. Check-in was listed at 4 PM, but our room wasn't ready until 5 PM. We had to wait until 7 PM to get bath towels. 5. There was a domestic incident outside our room around midnight. One of the neighbors opened his door and blasted his stereo out to the public at max volume. Whenever a door closed, the room shook. 6. While the staff were friendly, the hotel seemed to be very understaffed. The front desk person was also the breakfast cleanup person. It seemed like there weren't enough maintenance and cleaning staff. Verdict: Avoid! Spend the extra $100 a night at a nicer place instead of messing up your trip."

"Lamps are falling off the walls with exposed wires ( fire hazards) the bathtub isn’t sealed around the base the table is being held up by the chair there are zero fire extinguishers on the building (major hazard) the lock for the door is held on by silicone and the screws that were used are entirely to big there is holes in the walls the door frame is cracked as if the door was kicked in at one point the floors are disgusting there is writing on the mirror the towels had someone else’s hair all over them. The tv did not work for the first hour and a half the pool is absolutely filthy and freezing cold the customer service is horrendous he tried to charge me without telling me my total he didn’t welcome us he was just on a personal phone call he didn’t give us directions to our room he just said “upstairs” and walked off we had to walk around until we found it.. I would not recommend staying here. In fact I will be calling the city and fire department and requesting an inspection to be done for all the hazards… I want a full refund"

"Property was alright. Room had funny smell and pillows were size of throw pillows for a couch."

"The Falls was the kid’s favorite spot during the day. Made good use of the pickleball courts in the evening and the family pool for a later dip in the water. In-room service was great. Everyone was helpful an attentive. Great overall!"

"This is NOTHING like the photos on here. NOTHING is clean or safe. The staff all have bad attitudes because they know how bad the place is! Any place that makes you inspect the room BEFORE you check in and pay already knows they are crap. There hasn't been a pool for over a year and they don't plan to fix it. There are homeless living in the parking lot. The room was gross. The tub looked like it hadn't been cleaned in a year. There was a big gap under the door and around the door frame. There were barking dogs in one of the rooms being lived in. The filter on the room air conditioner was filthy. And there was a roach crawling in the bathroom."

"Nice pool great dinner and breake"

"We recently went on a 10-day road trip and stayed at a variety of hotels. This property was clean and we enjoyed our stay. Only reason for not giving 5 stars is because as a family of 6, we enjoyed other, more spacious rooms, at other hotels. Otherwise, this was a great facility and the pool was clean and breakfast was great."