2/10 糟糕
Frederick L.
2024 年 12 月 5 日
不满意：清洁度
DISHONEST OWNER- BE WARNED!!
On 11/4 we booked this Hacienda Heights VRBO for Thanksgiving because it is close to my son's future in-laws in Whittier, allowed my daughter to bring her dogs, and has a pool as we were planning to have the in-laws' family over.
On 11/27 we went to bed early to prepare for the next day's long drive from the Bay Area. When we arrived at 3pm the previous tenant was still in occupancy. She showed us on her phone that over a week prior she asked to extend her stay and had been told that while we had the property 11/28-29 other arrangements had been made for us.
Panic setting in, I opened the VRBO app to see that an email had been sent by someone named Ella the previous night at 10:42pm saying that "due to a sudden maintenance issue, we will not be able to accommodate you at the originally booked property." We knew this was a lie because the current tenant had just told us so. The email from Ella went on to say that the "only available option" for us was a property in Azusa. With my daughter and her boyfriend en route and less than an hour until Thanksgiving dinner with the in-laws (we were meeting for the first time) I agreed to the Azusa property, soon learning it was 50 minutes away!
We were two hours late for Thanksgiving Dinner, did not host a pool party (no pool in Azusa) and over the two days made several trips back and forth from Whittier to Azusa, costing precious time we should have spent with family. A horrible experience that the owner has refused to rectify.
Frederick L.
2024 年 11 月入住 2 晚