The room I was assigned had not been vacuumed (chips, pretzels, dog food, and smaller crumbs throughout), the mattress was terribly stained, the walls were dirty, including what looked like blood on he bathroom wall by the toilet paper, the shower and tub had many long hairs on the wall and in the tub, and the phone was not even hooked up to call the front desk. The next day (I had gotten in late) I spoke to the man at the front desk (7/13 at 8 am) who stated he was the manager. He said he would get me a new room and call. I asked that, at a minimum, they vacuum the room I was in. He didn't call, have the room vacuumed or set up a new room for me. The woman who helped me in the afternoon immediately switched my room. The customer in front of me also was promised something by the same manager, who didn't follow through. Not following through, lack of ownership, and letting the issues fall to junior staff are my biggest complaints about my stay. I understand that vacuums break or staff aren't given the time or resources needed, but managers not managing is unacceptable. I will not stay at the Ashmore again.
