Beacon Madam Brett Homestead Hotels

"I bought a room and couldn’t even get it.. terrible service "

"Ok"

"Staff was nice, room was very clean"

"Always a good place to stay as it is close to our grandchildren. Look forward to the hot tub...it was unfortunately closed this time...hope it gets fixed!"

"The property is clean and what you would expect. I did not expect housekeeping to open the door at 9:00 and announce their arrival. I also did not expect to pay for parking."

"The lodge needs a lot of upgrades. "

"I did not actually stay at this property. I booked my reservation at approximately 4 PM on the day of check-in, in anticipation of driving about 4 hours to the property. Traffic delayed me and I arrived after 10:30 PM. The Expedia booking platform did not provide any area or mechanism to notify the property that I would arrive late and need late check-in assistance. Likewise, there was no conspicuous indication that check-in after 10 PM was not permitted. Thus, I arrived to the property to find the front desk closed and unattended. I called several times to the posted "after-hours" assistance phone number and was directed to a voicemail box that plainly is not monitored--I still have not received a response to my voicemails. When I contacted Expedia about this, their response was simply that the property closes at 10 PM and they could not offer further assistance--including contacting the property on my behalf or offering some other accommodation so that I did not have to sleep in my car in a parking lot that is posted on every corner that valuables and personal items should not be left in vehicles because of break-ins in the area. Worse, when I made contact with the property the following day, they refused to refund any of my reservation fee. I have used other booking agents and they always ask or provide an area to request a late check-in; this was a combined customer service failure by Expedia and the property."

"safe choice, well located"

"We have stayed here often and have never been disappointed. Rooms and property are always spotless. Parking and access to local restaurants is great. Beds are comfortable and bathrooms are always clean. Breakfast is also great with special items like sausage gravy and biscuits, delicious danish, waffles as well as usual breakfast items. Overall experience is excellent. "