Los Angeles Madonna's Former Home Hotels

"It was great! "

"I wanted to love this hotel but things did not go smoothly for us. We chose the Sofitel because of the pool. Upon checking in we found out the pool was closed! Maybe offer a free drink? Our room was extremely noisy, the adjoining room took a shower at 5AM and it sounded like a plane landing in our room. You could hear the doorbells from rooms surrounding us. The worst however was the unreliable wifi. I lost a business deal because the wifi wouldn’t connect at 7AM. One shining aspect of the hotel, the valet parking staff was AMAZING. Prompt and professional, they were rock stars!"

"Previously to arriving, they tried to charge my credit card for an amount above and beyond, after it clearly stated I wouldn’t be charged until I arrived. When I called to inquire about it, the staff member was extremely rude. Once I arrived, everything was fine and the staff or nice."

"I understand youre renovating but the shredded tissue in the shower. Previous guests hair on the blow dryer. I hope these little details would be improved. "

"Great starr"

"The staff was so great! "

"I loved my room and the amenities during my stay here, but I chose to rate the property 3 out of 5 stars because of my experience there as a person of color. I received a lot of negative interactions by both staff and guests, perceivably because of my skin tone. While other POC employees were very friendly, the intentional delays of service and derogatory comments (in both English and other languages they thought I wouldn’t understand) by white employees and fellow guests in the lobby and on the elevator would make me think think twice about choosing this venue if you are not white. Also, be wary of extra service charges added to the bill, whether you utilized room service or not. "

"The gym is on the side of the building and I wouldn’t feel safe in there Bc anyone could sneak in. So it doesn’t feel safe enough with an exterior entrance. Even tho key is required "

"5 star amenities but not ( star service. Late room cleans. Thin walls. Can’t get service by the pool need to order on app and collect from restaurant. Very strange "