Mark Cross hotels from HK$392

"Very untidy and shabby"

"Listen! It's not The Ritz, but then neither is the price. For what we paid I couldn't have been happier. It's clean, you have everything you need. The food was good. We didn't get to make use of the spa unfortunately. But that's just gives me an excuse to return! Yes it needs a little update in places, but I feel it just added to the charming the place."

"The room and hotel was not what was advertised. Pros - - spacious room - plenty free parking spot - tea & coffee options in the room - comfortable clean bed - loads of storage - iron and ironing board - huge bed - loads of storage area Cons - The room was failing and in desperate need of renovation or even a lick of fresh paint. I dared not touch the kettle as it was covered with limescale. The carpet needs replacing, windows needs fixing. Door is so loud when closed. Overall feel, it is good walking distance to town, pubs ,morrisson etc. Tesco express is just beside the hotel so a bonus. So a Yes to the location but definitely not how it was advertised . "

"Uncomfortable bed, no mattress protector or topper."

"We had a lovely clean room with a great view over the town. All the staff were very polite and helpful. Tea and Nespresso machine in the room all worked well. It is a good walk into town if a bit downhill on the way there and obviously up on the way back (hence the good view. Parking was ample if a bit tight on space, probably best not to arrive during peak bar hours. There was a small problem with our breakfast order but this was remedied when it came to light and the staff were very apologetic. Would deffinitly stay there again."

"Excellent breakfast, not overcooked, plenty of choice, very pleasant staff"

"This property is stunning. It has great access to the small villages nearby and its own property is situated on lots of beautiful acreage. The rooms are lovely, and the breakfast was outstanding. The staff contributed substantially to making this a wonderful day."

"Beautiful building but lack of attention to detail. Upon arrival in spa, went to make a cup of hot tea and there was no sugar or stir sticks or spoons. Wanted to enjoy the hot tub before massage and it was like a barely warm bath plus the jets were spraying up at your face so you couldn’t sit without getting water in the face. Two lockers didn’t work. The massage staff was friendly but it was definitely fluff and buff- not much pressure so that was a disappointment. The main restaurant was fully booked and only time we could eat at the casual bar was 9 pm- so we had no dinner. Spa suite was spacious and well designed but the lights didn’t work and the hairdryer back piece kept falling off. Not impressed."

"Room was clean and a good size, the staff were very friendly and accommodating, the Bar and Terrace bar areas were perfect."