Customer service is terrible. The phone in my room didn't work the whole 3 night stay. Even with multiple complaints, it was never fixed and no one follow up
With that.
Ibrahim
2024 年 4 月入住 3 晚
10/10 超赞
Cynthia
与家人出行
2024年04月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Always a 5 star experience!
Cynthia
2024 年 4 月入住 2 晚
2/10 糟糕
shevecia
与家人出行
2024年04月9日
不满意:员工和服务、服务设施、住宿条件和设施
No adult
shevecia
2024 年 3 月入住 3 晚
10/10 超赞
Elena
2024年04月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was very clean. It looked exactly like on Expedia’s picture: king oceanfront with a balcony. I enjoyed in room dining, would recommend lobster tempura from Nobu food. The adult pool was perfect for relaxation. The service was exceptional.
Elena
2024 年 4 月入住 4 晚
10/10 超赞
James
与配偶出行
2024年04月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were extremely satisfied with our stay and will be back in the future!
James
2024 年 4 月入住 2 晚
6/10 一般
angela
团体旅客
2024年04月6日
满意:清洁度
不满意:员工和服务
Staff were unprofessional and frankly unhelpful! My room wasn’t ready to check into until 5 because I literally hounded for a room! Room service would take an hour, you couldn’t get through to front desk period! The rooms were clean and nice thankfully
angela
2024 年 3 月入住 3 晚
6/10 一般
Adrian
2024年04月2日
满意:员工和服务,清洁度
不满意:服务设施
Staff were great. Pool food and music was terrible. Room was nice. It was a little run down in the bathroom but besides that it was fine. We had some issues with noise from our neighbors one night and staff quickly handled it which we appreciated. I would probably go back if they upgraded their food and beverage offerings. Room service wasn’t 24/7 and pool food was really bad.
Adrian
2024 年 2 月入住 3 晚
2/10 糟糕
Roushell
与配偶出行
2024年04月1日
不满意:服务设施
When we arrived I was asked for my card then someone came over to let us know the ocean view zen room wasn’t available and placed us on the Eden roc side. No notification ahead of time no explaining prior to taking my card for payment after deducting before I got to the property. I was highly disappointed .