4/10 Poor
Josh S.
21 Feb 2024
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Great View, lacking in other areas.
Overall the location was great. Property itself not so much, the building other then the lobby is showing its age.. The check in process took about 45 minutes. Upon arrival to the room (after checkin time) it was still being cleaned, we ended up sitting on the balcony for about 20 minutes while that was finished up.
After getting settled in we noticed some issues with the floors still having crumbs all over.. Something was crammed down the garbage disposal which stunk.. Slow drains in the master bath to the point where water builds up while showering or brushing your teeth and takes minutes to drain.. Blood on bath towels, and some sort of white substance on the couch, looked like dried yogurt but who knows.
Beds were comfortable, couch and chairs not so much. Had enough amenities to get us through 2 nights before a cruise.. Again, unit is showing its age.
The WORST part of the stay was the elevator situation. For 40 floors, there was 3 working elevators it would take upwards of 20-30 minutes to catch a ride depending on the time of day. On day 2 our bands were deactivated because the check in agent only activated them for 1 day versus 2. After spending an hour going back up and down to verify the problem wasn't the door lock itself, the front desk reprogrammed the bands.
I brought the issues up to the host, who brushed them off with an assortment of different excuses.
We will be visiting the area again, but will stay away from this unit and the property.
Josh S.
Stayed 2 nights in Feb 2024