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"The staff that answered the phone prior to our arrival were somewhat rude when we inquired about a fee that was not listed in our reservation details. Simple question was asked with a cold, stern response. Front desk young man was very kind when he welcomed us. When we approached our room the door was open which was odd. The bar for hanging clothes was on the entry way table with all of the plastic hangers scattered next to it. It smelled like chinese food as if someone had just ate in the room. Linen was not as comfortable as I would prefer. TV was old and all of kids channels didnt have sound which was frustrated; we have a 4yr old. We didnt eat at the restaurant there but there are plenty of food spots in the area. Overall it wasnt bad just small issues that could be improved on. "

"Breakfast consisted of bagles, waffles, some breakfast meats. No fresh fruit. But it was well put together. "

"Pool was no towels. They arent on top of it. It was cold since its like an outdoor patio pool"

"It was ok "

"Clean room, friendly staff. Great stay for business trip"

"It was a quick and easy check in a the room was very clean. Highly recommend!"

"Clean room, plenty of amenities "

"The floors we're so dirty that after you took a shower and walked from the bathroom to the bed.The bottom of your feet were black. Your website lists that they have amenities, such as continental breakfast.They had no breakfast, no rlno coffee.They offered a granola bar. The ice machine never worked and our first 2 nights staying here there was some type of flood or pipe burst upstairs. So we weren't even able to flush the toilet. The police were here multiple times a day, every day. The staff was very friendly and did their best with what they had. Overha, this place needs to be updated.The pictures on the website are nothing.What the room is look like. "

"Super spacious and comfortable stay right in the heart of New Haven"