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"Rooms were fantastic "

"Breakfast needed a bit to be desired The restaurant is no where near big enough to cope with the number of people and the reservation system left long queues Also no orange juice on second day Dinner was fully booked by advance coach parties so went to a local Japanese restaurant 5 min walk away It was excellent and a lot cheaper than the hotel"

"Clean room and great amenities. Staff were helpful"

"Highly recommended "

"Loved our stay here. Staff was thorough and friendly. The room was spacious and comfortable. First time sleeping on tatami mats! This was the most expensive hotel on our Japan trip as we were hoping to see Mt Fuji from our room. Unfortunately we didn’t, as it was cloudy. The French restaurant was expensive with very small portions, but flavorful dishes. The breakfast was simply amazing; we got to try Japanese traditional dishes. The free shuttle goes from Kawaguchiko Station to the hotel. "

"Nice hotel"

"Even though it snowed the staff was helpful in finding entertainment and things for me to do... amazing and beautiful place. Can't wait to return"

"Excellent Stay"

"Staff is amazing, helpful, & attentive. Food is fresh and taste excellent. Amenities are top notch"