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"This hotel was a lovely respite from busy Tokyo. Serene and stunning views! The Onsen was spectacular! The buffet dinner and breakfast was very good. The staff were very attentive, friendly and helpful. The beds were heavenly, they felt like being in a nest! I would rate the Ten-Yu a 9.8."

"Staff members were helpful. We had a good stay! "

"Great stay with family. Food is wonderful! Serious ce is great."

"A good stay can be ruined by unimaginative people who behave loud after 10 PM. Such were my neighbours at my floor last night. Loud talking between 10 pm -1 pm and a person who was directly above me was active and noisy until 1:30 am. Pure idiocy and I wish the management could kick out such people in the middle of the night. Breakfast was a minimum they could give. Beyond any doubt it was the worst breakfast out of six hotels I have stayed in during my trip in Japan. "

"The hotel is beautiful. Eat ahead of time or else dinner at hotel was about $100 per person and need reservations. However, restaurants in area closed early around 5pm. We ate before arriving at hotel and got to use the onsens privately while others were having dinner. You have to call them for a free 5 minute shuttle from bus stop to hotel. It would be near impossible to walk it and it’s pitch black at night with no lights. Breakfast was delicious, beautiful and filling. Beds were comfortable. Room for family of 4 was very spacious. We were happy to spend some family time in the room. Bring snacks and a deck of cards to enjoy in sitting area. Free shuttle to train station where we took bullet train to our next stop."

"Room has excellent view to the lake. Food doesn’t seem kid friendly but kinda expected. "

"Beautiful location, amazing staff and super clean"

"Very clean, amazing view, enough options for food etc. Very easy check in process."

"Wonderful experience "