Thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

Katherine, thank you for reviewing your stay. We are truly sorry for the reservation issue you encountered upon arrival and for the cleanliness issue you had in your initial room. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management

Thanks for your stay at Extended Stay America and for the wonderful feedback. We are glad to read you were impressed with your spotless room and that you had an enjoyable stay. Thanks again, and we look forward to hosting when in the area. Sincerely, Hotel Management

Thank you for being our guest at our hotel. We are glad to know you had a good time here and were satisfied with all the aspects of your visit. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management

Dear Kylee, We apologize for the unpleasant experience during your visit. Your feedback about the room odor and the absence of utensils is concerning and does not align with our standards. We will address these issues to ensure a more comfortable and well-equipped stay for future guests. Your input is valuable, and we appreciate your understanding. On behalf of everyone here, we invite you to stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Aimee, Thank you for your review. We apologize for not meeting your expectations. We treat every guest with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. We encourage you to try us again soon. You will have an exceptional stay that you deserve with confidence. Sincerely,Hotel Management

Dear Kimberly, Thank you for staying with us during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at the location with easy and quick check-in and found the staff polite. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

Dear Kiara, Thank you for posting such kind comments about our time together. We make every effort to provide service that is above and beyond your expectations. We share your words of encouragement with the team. Please return, and we welcome you again at Extended Stay America.Sincerely,Hotel Management

Dear Guest, Thank you for choosing Extended Stay America for your visit. We are glad you enjoyed your stay, especially our staff service. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear IRMA, Thank you for the review of your visit to our hotel. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your experience with us. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff, so we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We apologize for the noise that caused frustration; we will address this as we never want our guests to be disturbed. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Rosa. Thank you for sharing your constructive feedback. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your queries. We have shared your comments with our team so we can take the appropriate action moving forward. Please reach out to us at the hotel if you want to discuss this further. Thank you once again; we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Brett, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments and look forward to welcoming you back soon! Sincerely,Hotel Management

Dear Catherine, Thank you for being our guest and for your valuable feedback. Please accept our apologies for not meeting your expectations. When we receive this type of helpful remarks, it is always shared with the leaders so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. Also, we regret the inconvenience caused in your room, and our concerned team is working to improve it. Thank you for taking the time to give us these comments. Please allow us to host you again whenever your travels bring you here.Sincerely,Hotel Management

Dear Ronda, We are happy you chose Extended Stay America for your recent visit to Spring Hill. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Kea, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management

Dear Jeffery, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Dominick, Thank you for staying with us and sharing your feedback. We are glad to know that, overall, you liked our property. We are sorry to learn about your concerns regarding these charges. We are looking into this matter. Please don't hesitate to reach out to us at the hotel so we can assist you further. We are committed to providing every guest with an exceptional experience, and we hope to have another opportunity to show you the flawless visit you deserve on your next visit to our area. Thank you once again.Sincerely,Hotel Management

Dear Norman, Thank you for letting us know about your recent experience at our hotel. Our team strives to ensure a seamless homelike stay for every guest; therefore, we are genuinely pleased to know you enjoyed your time with us and that our hotel served the purpose of your visit. We are also glad you could take advantage of our services and accommodations for a very reasonable price. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management.

Dear Antoine, Thank you for taking the time to share your comments. We aim to provide excellent service and exceed our guests' expectations on every visit. However, we failed to do so, and apologize for any concerns that may have kept you from having an outstanding stay. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

Dear Suzanne, thank you for staying with us. We apologize for the inconvenience on arrival to your suite because our housekeeping staff overlooked some areas in your room. We are committed to making sure this does not happen again. Until we plan to refurbish our hotel, our housekeeping and maintenance team is committed to keeping our facilities clean, fresh, and up-to-date throughout our hotel. We encourage you to try us again in the near future, and we are confident you will enjoy a better stay.Sincerely,Hotel Management

Dear Lisa, thank you for sharing your review. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management