「It’s clean and the front desk welcome you and even the staff.I am from the U.S. and will surely use it again.First they brought you a gift and welcome you to the hotel.」
「Hotel is very old, walls, doors windows and furniture are filthy. in general the facility is very clean but bedding are worn up and stained.
It has a splendid view of the Mediterranean, though very noisy, partly because of the extreme traffic and partly because of the poor isolation of windows.
Location is very good」
「The hotel's concierge and B2 catering waiters are nice and enthusiastic. But there are some strange situations: 1. For example, when you check in, they will explain in detail the situation of the mini bar, and you will be charged for it. But when I entered the room, I checked the mini bar first and found it was empty? Then I raised this issue with the front desk, and the front desk also expressed doubts as to why it was empty. My question is if I don't raise this issue, will they think we took...
「It has been a truly wonderful experience staying at this exceptional hotel in my hometown, Alexandria. From the warm welcome and complimentary room upgrade kindly offered by the delightful female receptionist (whose name, unfortunately, I cannot recall) to the dedicated team who went above and beyond to make my stay memorable, every detail reflected genuine hospitality. I deeply appreciate the outstanding service and care that made my visit so exceptional.
Equally impressive was the remarkable...
"The hotel's concierge and B2 catering waiters are nice and enthusiastic. But there are some strange situations: 1. For example, when you check in, they will explain in detail the situation of the mini bar, and you will be charged for it. But when I entered the room, I checked the mini bar first and found it was empty? Then I raised this issue with the front desk, and the front desk also expressed doubts as to why it was empty. My question is if I don't raise this issue, will they think we took everything away when we leave and charge us for it? 2. The massage service in L2. I went to L2 around 19:30 on the first night and found no one. I asked the front desk on the 1F and they said they would let L2 contact me, but no one contacted me. The next day around 19:00, I went to the front desk again to ask if no one contacted me yesterday, can I arrange it today? The front desk said that the people in this department had already left work... Until today when I left the hotel, it was still not arranged. Is this also part of the hotel's income? Why does no one care about this business? I have stayed in many Hilton hotels around the world, and this is the first time I have encountered such a situation."