2/10 糟糕
Marie
与家人及幼儿出行, 与配偶出行
2024年06月14日
不满意:清洁度、员工和服务、住宿条件和设施
I have been coming ocean palms since 2019 and have always enjoyed my stay there, however on this occasion it was the worst experience ever and thats mainly due to the receptionist horrible behaviour ask her a question she doesn't reply she was huffing and puffing they gave me a dirty wet room the floor was full of straney hair all over the floor i asked to change she lied and said they were all gull looked threw the window of the room next door i was eventually allocated the room after alot of silence sigbing kiss teet the little short one at the desk with the glasses she needs alot of customer service training. Also had alot of bugs is the room leaking fridge and the ac was not working properly and this supposed to be a premium deluxe room absolutely awful and not worth the money
Marie
2024 年 6 月入住 2 晚