Montellano Hotel with Pool

"Todo muy bueno menos la habitación el aire no sirve y el baño estuvo todo el tiempo tapado"

"Very good place . Highly recommend . Very friendly people. Neat and clean and organized "

"Lobby staffs, unfriendly, unprofessional looks like they are overwhelmed. They are not willing to understand or work with you. We booked 2 ocean view rm w/2 beds. Were given 2 rooms with kings. That’s all they have available they said. Even they charged us for it already. They cannot do anything as we booked through Expedia and not with them. However, we can go back the next day and check with them to see if they would have a Oceanview room available with two for full-size bed. Breakfast and lunch were OK nothing to brag about bars staffs appeared to be overworked in stressed only one bartender per bar. when it comes to the ocean view, it is beautiful. overall, I would not recommend this place to anyone based on my experience, but the previous was amazing. They recommendation is for a staff members to be more customer. Focus customer friendly won’t won’t listen and work with the customers and see alternative. Don’t just rush to charge that they cannot undo the outcome of the stripped when it comes to room accommodations. We ended up one room with King side bed with ocean view even though we paid for two beds instead of one and they had a roof with just pool view with two bed they can’t un charge us for Ocean view because we already paying and that we went through Expedia. "

"The food was amazing and the pools and beach were always amazing. On the day we left, the communication between employees on when busses where showing up or if you had to get a cab was very non existant, and we were sent multiple places to find people that werent even where they we suppose to be, and kept getting bounced around to different people. Its a very good thing to learn spanish or french when you go, and take US dollars if your traveling from out of country. Otherwise it was a good experience, and probably will go back :) "

"Old resort, the room is outdated, old towels with wholes, stains on the ceiling, pillows feel like rocks, we couldn’t control the ac. I think it’s on purpose because they have a time sharing system so you are desperate to upgrade for a better room. Employees are friendly and hard workers. The beach service is great. The pool is dirty we didn’t get inside. The entertainment at night was fun. Another problem loud peacocks during the whole night, poop in our balcony daily. We are not going back to this chain next time. "

"Pool was out of service, charged me 100$ for room upgrade, Do not go"

"Be careful they said they had a promotion for the bubble rentals that included food. Once I got there in person, they denied it. I spoke to several people and no one would help. The venue blamed Expedia and Expedia blamed the venue. Still working with Expedia to see if they can help with issue, but I am just told it was sent to support and I didn’t hear back. Also it’s best to have your own car, they have limited shuttle support and we had to walk a lot and far. The staff was very friendly and helpful and food was good. This was my second time staying here. But the management lost my trust. Also they will not take American Express credit card at the venue."

"The beach was absolutely amazing. The food was great. The staff was spectacular, and their customer service was impeccable. The room was kept clean every day. "

"Nice clean room, great staff, food was really good"