Jacksonville Monument Pointe Shopping Center Hotels

"Beautiful hotel property with upgraded and very comfortable rooms. Parking is good, extra parking at back of property. Main level has bar/eating area that is updated and welcome cookies were a nice touch. They were upgrading the computers so our check-in time was incredibly slow, but otherwise staff was friendly. One odd thing, the shower water stopped mid-shower, then restarted barely. Otherwise everything was wonderful."

"Where to start....First, the receptionist was obviously having a personal phone call at the desk causing our check-in to be 20 minutes. Nice way to be welcomed. Second, the only elevator was broken and being replaced, never mentioned online OR CHECK-IN. And were were a party of 4 with 3 seniors having to walk up to the 4th floor with bags etc. Third, room had a heavy disinfectant odor. Microwave did not work. Bath was OK. We left the next day disgusted. Woodsprings corporate...you have a problem here and likely elsewhere in your chain."

"Perfect location for us as we came up to go to mayo clinic. Properties on campus are so expensive this was 15 minutes away and it was a bargain. Perfect for what we needed"

"Pleasant pool area. Private and quiet. "

"Bed was comfortable, water was hot. Staff was nice"

"Staff was very helpful. We just needed a clean place to stay after a concert and this perfectly fit the bill without too big of a price tag."

"Our room had stinck"

"The property is outdated and needs renovation. The security features like the entrances, elevators, and common area doors were supposed to require the room key to be unlocked, but they were completely unlocked and easily accessible for anyone from the outside. Every floor had an ice machine, but no water available for the guests. The pool was outdated and dirty with construction debris. It looks like the hotel was in a great condition in the past, but the general condition has been deteriorating overtime."

"Breakfast was good. Parking good"