Kobe Mount Rokko Hotels

"The location is good and on the surface it appears to be a good hotel but it does not fall into the luxury category that it quantifies itself as. We have travelled a lot and have stayed in all categories of hotels, this is not on par with what they are selling. Housekeeping did a very poor job, leaving dirty dishes and garbage in our room, only bringing new towels, no other area was touched. There were several other items that weee not reflective of a hotel claiming to be luxury. I have worked in the industry and am a harsher critic than most, but their guest service and making the guest feel welcome needs vast improvement."

"everything was great and there was a connivence store around the corner"

"Wonderful hotel with the most amazing staff! We will definitely stay here again if we visit USJ again. Just a couple of 'negatvies' before I move onto the positives: We were staying at one of the premium rooms. The room itself was dated and there were old stains and scratches on the walls. For the price we paid ($500 CAD per night), I expected the room conditions to be better. However, I will still recommend this hotel for the following reasons: Service: The team here is truly wonderful. They assisted us with everything, from luggage forwarding to taxi ordering. They were genuinely caring and very patient, in spite of some laugage barriers. Breakfast: There was always a line for the breakfast but the variety and quality is excellent. Location: Excellent!!! Laundry: Having a machine on every floor really helps! Thank you for the concerige team at the hotel. You guys made our trip so much smoother. "

"Staff are helpful."

"The laundry was clean and easy to use. The room was reasonably clean but could do with a deep clean, under the beds and behind the units."

"Clean and great location for USJ"

"Great place "

"Staff are good and polite, room is clean and air conditioning also very cool and comfort, near station, shopping and eating very convenience, "

"Nice Location!"